Ambulance Operations Coordinator

Sja's West; Stockport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading charity organization in Stockport is seeking a professional to manage patient transport requests and inquiries efficiently. As the first point of contact, you will handle calls, manage staff rotas, and ensure smooth operation of services. Ideal candidates will have experience in customer service and administration, along with educational qualifications at GCSE level including Maths and English. Join a supportive team that values diversity and provides numerous employee benefits such as holidays, discounts, and health resources.

Benefits

Competitive salary and pension scheme

33 days holiday (increasing to 38 over 5 years)

Cycle to work scheme

Health and Wellbeing portal

Discounts on various services and products

Qualifications

• Experience in a customer-facing environment and office administration.
• Competence in handling volunteer and employee queries.
• Ability to manage sensitive and confidential information.

Responsibilities

• Answer calls professionally and efficiently from the public and healthcare professionals.
• Maintain a smooth rota system for frontline crews and managers.
• Provide quotations and ensure clear logging in the system.

Skills

Customer service experience

Office administration skills

Ability to handle sensitive information

Teamwork experience

Education

GCSE level or equivalent, including Maths & English

Job description

A leading charity organization in Stockport is seeking a professional to manage patient transport requests and inquiries efficiently. As the first point of contact, you will handle calls, manage staff rotas, and ensure smooth operation of services. Ideal candidates will have experience in customer service and administration, along with educational qualifications at GCSE level including Maths and English. Join a supportive team that values diversity and provides numerous employee benefits such as holidays, discounts, and health resources.