Aftersales Booking & Customer Experience Specialist

Sytner Group; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer in Nottingham is seeking an individual to manage service booking calls while ensuring a positive customer journey. In this full-time role, you will support Service Advisors and assist with invoicing and customer updates. Ideal candidates will have strong organizational skills, attention to detail, and a background in customer service. We offer an industry-leading benefits package, full training, and career development opportunities.

Benefits

33 days holiday including bank holidays

Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid voluntary/community work

Qualifications

• Experience in a busy or call-handling environment.
• Prior experience in customer service is ideal.

Responsibilities

• Manage inbound and outbound service booking calls.
• Schedule appointments and provide customer updates.
• Support Service Advisors and Hosts in the reception area.
• Handle invoicing and post-visit feedback.

Skills

Strong organisational skills

Attention to detail

Customer-focused approach

Experience in customer service

Tools

Kerridge

Job description

A leading automotive retailer in Nottingham is seeking an individual to manage service booking calls while ensuring a positive customer journey. In this full-time role, you will support Service Advisors and assist with invoicing and customer updates. Ideal candidates will have strong organizational skills, attention to detail, and a background in customer service. We offer an industry-leading benefits package, full training, and career development opportunities.