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German-Speaking Customer Advisor - Remote from Anywhere in Portugal!
Resumo da oferta
A leading company seeks a German-Speaking Customer Service Specialist to join their remote team in Portugal. The role involves providing exceptional support to passengers for a prestigious cruise line, with responsibilities in managing inquiries and bookings. Candidates should possess strong communication skills, a customer-first mindset, and the desire to work in a dynamic environment.
Qualificações
- Fluent in German and proficient in English at B2 level.
- Experience in customer service or contact centers preferred.
- Strong digital skills with a high attention to detail.
Responsabilidades
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer concerns and ensure a seamless travel experience.
- Maintain accurate records of customer interactions.
Conhecimentos
Job Openings German-Speaking Customer Advisor - Remote from Anywhere in Portugal!
Start Date: December 9, 2024
We are seeking a dedicated German-Speaking Customer Service Specialist to join our client's team and support a prestigious cruise line. If you have a passion for travel, excellent communication skills, and a customer-first mindset, we would love to hear from you.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat to assist passengers with inquiries, bookings, and post-sale support.
- Resolve customer concerns and ensure a seamless travel experience.
- Collaborate with internal teams to address and solve customer issues promptly.
- Maintain accurate records of customer interactions and feedback.
What Were Looking For:
- Fluency in German (spoken and written) and B2-level English proficiency.
- Previous experience in customer service or contact centers (preferred).
- Experience in sales, tourism, or travel agencies (an advantage).
- Strong digital skills with a high attention to detail.
- Ability to effectively communicate and manage multiple tasks.
- Problem-solving mindset with a customer-focused approach.
Schedule:
- Rotative shifts between Monday and Sunday with two days off per week.
Note: Applicants must already reside in Portugal and hold valid work authorization.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.
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