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Italian Customer Care Specialist - Streaming Platform - Remote in Portugal
Resumo da oferta
A leading streaming platform is seeking an Italian Customer Care Specialist for a challenging role based remotely in Portugal. The ideal candidate will possess fluency in Italian, excellent communication skills, and a passion for delivering outstanding customer experiences. Join a supportive team dedicated to ensuring seamless user experiences while offering growth opportunities in a fast-paced environment.
Serviços
Qualificações
- Fluency in Italian and a good command of English (B2).
- Strong communication and interpersonal skills.
- Ability to learn new tools quickly.
Responsabilidades
- Provide outstanding customer support for streaming service subscribers.
- Assist with inquiries related to subscriptions and technical issues.
- Collaborate with the team to resolve customer challenges.
Conhecimentos
Job Openings Italian Customer Care Specialist - Streaming Platform - Remote in Portugal
Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!
Start Date: February 6, 2025
Location: Remote from Portugal
Full-time, 40 hours a week, 8 hours a day
Work Schedule:
- Monday to Sunday: 7 a.m. 9 p.m. (365 days/year)
Your Responsibilities:
- Provide outstanding customer support for subscribers of a popular streaming platform.
- Assist with inquiries related to subscriptions, account management, and technical issues.
- Ensure a seamless and positive customer experience through professional communication.
- Collaborate with the team to identify and resolve challenges.
What Were Looking For:
- Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).
- Strong communication and interpersonal skills.
- Tech-savviness and the ability to learn new tools quickly.
- Availability to work on a rotational schedule, including weekends and holidays.
- Already residing in Portugal (no relocation is offered for this role)
- EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST)
What is on the Offer:
- Type of Contract: 6-month fixed-term contract (CDD), extendable
- Performance Bonus: EUR 100 per month
- A supportive, remote-first work environment with opportunities for growth.
- Food allowance paid in a meal card (EUR 7.23 per working day, net)
- Health insurance from day 1 (with contributions required), free after 6 months of continuous employment
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.
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