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Job summary
Uma empresa de turismo está contratando um Customer Advisor para trabalho remoto, exigindo fluência em francês e bom conhecimento de inglês. O candidato ideal deve ter experiência em atendimento ao cliente e a posição oferece um pacote salarial competitivo com bonificações de desempenho e complexidade. Os horários de trabalho são rotativos, permitindo que você trabalhe de qualquer lugar em Portugal.
Benefits
Qualifications
- Fluência em francês (C2) e inglês (B2+), tanto falado quanto escrito.
- Experiência em atendimento ao cliente é obrigatória.
- Experiência na indústria do turismo é um diferencial, mas não essencial.
Responsibilities
- Atender consultas de clientes relacionadas a serviços de turismo.
- Ajudar com reservas, cancelamentos e ajustes de itinerário.
- Garantir alta satisfação do cliente através de suporte eficiente.
Skills
Job Openings Fully Remote Travel Customer Advisor-French & English
Cross Border Talents is hiring for an urgent opening for an exciting tourism project!
Location: Fully Remote (candidates must reside in Portugal)
Language Requirement: French (Fluent) and B2 English, both written and spoken
Start Date: 16th January 2025
Work Schedule:
Shifts:
- Early shift: 8:00 AM 5:00 PM
- Late shift: 1:00 PM 10:00 PM
- Days Off: Rotational (priority for 2 consecutive days off when possible)
Key Requirements:
- Must currently reside in Portugal (any location, North to South).
- C2 to native French and B2+ English, both spoken and written.
- Possession of a valid residence card for Portugal, expression ofinterest, job seeker visa or a EU member state passport (a MUST)
- Customer Service Experience: Previous experience is mandatory.
- Tourism Background: Experience in the tourism industry is a plus but not essential.
Job Responsibilities:
- Respond to customer inquiries related to travel and tourism services.
- Assist with bookings, cancellations, and itinerary adjustments.
- Provide expert guidance and solutions for travel-related concerns.
- Ensure high customer satisfaction through efficient and empathetic support.
Why Apply?
- Gain valuable experience in the tourism sector.
- Work remotely from anywhere in Portugal with rotational schedules.
- Competitive salary package with performance and complexity bonuses.
- Contract Type: 6-month fixed-term (CDD), extendable
- Performance Bonus: EUR 100/month (based on performance metrics)
- Complexity Bonus: EUR 55/month
- Food allowance: EUR 7.23/day (net amount, paid in a separate card)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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