French-Speaking Customer Advisor (Website Solutions Project)

Shou; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Uma empresa de soluções baseadas na nuvem está contratando um Customer Advisor fluente em francês para apoiar usuários na criação e otimização de presença online. A função inclui resolução de problemas técnicos e atendimento excepcional ao cliente. Oferecemos um salário competitivo, bônus de desempenho e oportunidades de crescimento em um ambiente dinâmico.

Serviços

Bônus de Performance

Treinamento abrangente

Oportunidades de crescimento

Subsídio de transporte

Seguro saúde

Alimentação

Qualificações

• Experiência prévia em atendimento ao cliente ou suporte técnico.
• Nível B2 em inglês é obrigatório.

Responsabilidades

• Fornecer atendimento ao cliente excepcional via chat, email e telefone.
• Colaborar com equipes de produto e desenvolvimento.
• Recolher feedback dos usuários para melhorar a experiência.

Conhecimentos

Fluência em Francês

Comunicação

Resolução de Problemas

Descrição da oferta de emprego

French-Speaking Customer Advisor (Website Solutions Project)

Job Openings French-Speaking Customer Advisor (Website Solutions Project)

About the job French-Speaking Customer Advisor (Website Solutions Project)

Cross Border Clients is hiring on behalf of a client of ours running a project for a leading cloud-based development platform with millions of users worldwide. Their mission is to empower users to create, design, manage, and develop their online presence exactly as they envision. They are passionate about supporting businesses, bloggers, and creatives to build websites, grow their brands, and achieve online success.

Key Responsibilities:

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot platform-related issues and provide effective solutions.
• Educate users on platform features and help them optimize their websites.
• Collaborate with product and development teams to resolve technical challenges.
• Stay updated on new platform features and updates to provide accurate support.
• Gather and relay user feedback to enhance the overall user experience.

Work Schedule:

• Monday to Sunday, rotational shifts (including night shifts).
• Two rotating days off per week.

Requirements:

• Fluency in French and at least B2-level English.
• Previous experience in customer service, technical support, or a related field (mandatory).
• Excellent communication and problem-solving skills.
• Ability to work on-site.

What We Offer:

• Salary: EUR 890/month (14 payments per year) + Performance Bonus: EUR 90/month (12 months).
• Extra payment: applicable for any working hours falling between 22.00 and 06.00, as well as for working on public holidays and Sundays
  
• Comprehensive training and role support.
• Career growth opportunities in a dynamic and customer-focused environment.
• Mean allowance: 7.23€ per day (net)
• Transport allowance: 20€ per month
• Health insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.