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Job summary
A leading retail chain in the UK is looking for a dedicated Retail Department Manager. This role involves managing the bought and concession departments to achieve sales targets and ensuring compliance with trading standards. You will motivate and develop your team, maintaining high standards of service and achieving key performance indicators. The ideal candidate will possess strong commercial awareness, collaboration skills, and proven leadership experience in a fast-paced retail environment.
Qualifications
- Strong commercial acumen, with the ability to manage stock levels and sales performance.
- Ability to build relationships with team members and concession partners.
- Experience in fast-paced, customer-focused retail environments.
- Strong communication skills to connect with customers and stakeholders.
- Proven leadership capabilities to motivate and inspire a team.
- Adaptability to manage change effectively.
- Proactive approach to planning and owning business areas.
Responsibilities
- Manage the bought and concession department, setting and achieving sales targets.
- Support concession businesses and resolve issues collaboratively.
- Motivate and develop team skills in product knowledge and after-sales service.
- Ensure compliance with trading standards and health and safety.
- Achieve stock loss KPI through effective management.
- Improve visual presentation and respond to customer feedback.
- Maintain high department standards with daily checks and follow-ups.
Skills
Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
Support the concession businesses in your department by working closely with the ConcessionManager to support and set improvement targets, resolve issues that may arise
Motivate the team to exceed sales targets by developing skills in product knowledge, cross categoryselling, after sales service and awareness of other services within Selfridges
Manage and lead your team giving regular feedback and coaching.Recognising both talent anddevelopment areas, you will create unique plans to progress your team using the tools available
Act upon information and feedback from across the businesse.gspotlight, engagement survey andteam member feedback to name a few
Ensure that the department is fully compliant with trading standards, health and safety legislation andall store operating procedures
Achieve stock loss KPI through effective management of procedures, stockless action plan and teammember training
Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding andrelay customer feedback, including best and worst sellers
Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements
Commercially minded.Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
Collaborative. Building relationships is one of your strengths.Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused intimes of change
Proactive.Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.