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IT Technician
Job summary
A technology support company in Blyth is looking for an IT Technician to provide first line support across the Group. Responsibilities include troubleshooting IT issues, managing user accounts, and supporting business applications. Ideal candidates will have IT-related certifications and strong problem-solving skills. This entry-level, full-time role offers opportunities to work across multiple sites.
Qualifications
- Experience in IT Support or Technician role.
- Exposure to Manufacturing/Engineering environments is desirable.
- Basic scripting knowledge for automation.
Responsibilities
- Provide first line support across the Group.
- Troubleshoot IT issues including hardware, software, and networking.
- Manage user accounts and IT onboarding processes.
Skills
Education
Tools
You will provide first line support across the Group, ensuring smooth operations of IT systems, troubleshooting issues, and assisting with IT infrastructure and software. Supporting colleagues who are both office and shopfloor-based working across all 3 sites. Taking the lead in supporting and problem solving a range of IT issues including hardware, software, and basic networking.
- Installation, configuration and support of IT hardware, including computers, laptops, mobile devices and peripherals.
- Provide first‑line IT support, responding to helpdesk tickets and troubleshooting issues.
- Support business applications, including Microsoft 365 and Windows.
- Perform basic network troubleshooting (Wi‑Fi, connectivity, IP issues).
- Manage user accounts across various IT systems, including Active Directory, and Entra ID.
- Handle IT onboarding and offboarding processes.
- Perform data backups and restorations as required.
- Upgrade and repair IT hardware/software as needed.
- Manage IT procurement, including ordering of equipment and consumables.
- Support meeting room AV equipment, and other IT peripherals.
- Previous experience in an IT Support or Technician role.
- IT‑related certification (CompTIA A+, Microsoft Certified, ITIL foundation, etc.) or a relevant degree.
- Previous experience in Manufacturing/Engineering environments is desirable but not essential.
- Basic scripting knowledge (Powershell, Python) for automation.
- Exposure to cloud technologies (Azure).
- Good problem‑solving skills with the ability to diagnose and resolve technical issues effectively.
- Excellent customer service with strong communication skills and ability to support non‑technical users.
- Proactive, organised, and able to work independently.
Entry level
Full‑time
Information Technology
IT System Training and Support
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.