IT Technician

Dirlik; Blyth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support company in Blyth is looking for an IT Technician to provide first line support across the Group. Responsibilities include troubleshooting IT issues, managing user accounts, and supporting business applications. Ideal candidates will have IT-related certifications and strong problem-solving skills. This entry-level, full-time role offers opportunities to work across multiple sites.

Qualifications

• Experience in IT Support or Technician role.
• Exposure to Manufacturing/Engineering environments is desirable.
• Basic scripting knowledge for automation.

Responsibilities

• Provide first line support across the Group.
• Troubleshoot IT issues including hardware, software, and networking.
• Manage user accounts and IT onboarding processes.

Skills

Problem-solving skills

Customer service

Communication skills

Education

IT-related certification (CompTIA A+, Microsoft Certified, ITIL foundation)

Relevant degree

Tools

Microsoft 365

Active Directory

Powershell

Python

Azure

Job description

IT Technician – Dirlik Designs

Purpose of the Position

You will provide first line support across the Group, ensuring smooth operations of IT systems, troubleshooting issues, and assisting with IT infrastructure and software. Supporting colleagues who are both office and shopfloor-based working across all 3 sites. Taking the lead in supporting and problem solving a range of IT issues including hardware, software, and basic networking.

Key Accountabilities

• Installation, configuration and support of IT hardware, including computers, laptops, mobile devices and peripherals.
• Provide first‑line IT support, responding to helpdesk tickets and troubleshooting issues.
• Support business applications, including Microsoft 365 and Windows.
• Perform basic network troubleshooting (Wi‑Fi, connectivity, IP issues).
• Manage user accounts across various IT systems, including Active Directory, and Entra ID.
• Handle IT onboarding and offboarding processes.
• Perform data backups and restorations as required.
• Upgrade and repair IT hardware/software as needed.
• Manage IT procurement, including ordering of equipment and consumables.
• Support meeting room AV equipment, and other IT peripherals.

Education, Experience & Knowledge

• Previous experience in an IT Support or Technician role.
• IT‑related certification (CompTIA A+, Microsoft Certified, ITIL foundation, etc.) or a relevant degree.
• Previous experience in Manufacturing/Engineering environments is desirable but not essential.
• Basic scripting knowledge (Powershell, Python) for automation.
• Exposure to cloud technologies (Azure).

Core Competencies & Skills

• Good problem‑solving skills with the ability to diagnose and resolve technical issues effectively.
• Excellent customer service with strong communication skills and ability to support non‑technical users.
• Proactive, organised, and able to work independently.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

IT System Training and Support