Onboarding Consultant (Software Applications, Public Protection)

Idox Plc; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading software company in the United Kingdom is seeking an experienced Onboarding Consultant to support Local Authorities with Idox Cloud solutions. In this customer-facing role, you will manage onboarding projects, ensuring successful implementations and building strong relationships with clients. The ideal candidate is detail-oriented and thrives on delivering high-quality outcomes, with a strong understanding of Local Authorities operations.

Qualifications

• Experience in a customer-facing role using Idox Software.
• Detail-oriented with a focus on delivering high-quality outcomes.
• Understanding of how Local Authorities operate.

Responsibilities

• Support Local Authorities in implementing Idox Cloud solutions.
• Manage a portfolio of onboarding projects.
• Build strong customer relationships and ensure successful software implementations.

Skills

Experience with Idox Software

Customer relationship management

Project management

Ability to work collaboratively

Job description

Onboarding Consultant (Software Applications, Public Protection)

About the role

We are seeking experienced users of Idox Software to join our team of Onboarding Consultants, supporting Local Authorities across the UK as they implement and adopt Idox Cloud solutions. This is an opportunity to help guide new customers through setup and configuration to best practice, shaping how they use our software to deliver public services efficiently and effectively.

In this customer-facing role, you’ll work closely with clients, project managers and technical specialists to ensure smooth, successful software implementations. You’ll apply your first-hand understanding of how Local Authorities operate alongside product knowledge and consultancy skills to deliver a great onboarding experience for every customer. You’ll build strong customer relationships, manage a portfolio of onboarding projects, and coordinate with teams across Idox to achieve outstanding results.

We’re looking for a self-sufficient, detail-oriented professional who thrives on delivering high-quality outcomes. You’ll embody our values of Responsibility, Integrity and Excellence in everything you do. This is your opportunity to make a wider impact – helping Local Authorities across the UK to modernise services, improve efficiency and deliver better outcomes for communities.