Onsite IT Support Technician – Hardware & AV

Coordinated Behavioral Care Inc.; Harrogate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent IT support company in Harrogate is seeking an experienced technician to deliver exceptional customer service and technical support. You will troubleshoot and resolve hardware and software issues while coordinating with vendors. The ideal candidate has over 5 years of onsite support experience and strong skills in MS Office 365 and Active Directory. This role offers a dynamic work environment with opportunities for growth.

Benefits

Absence Free Bonus

Permanent Health Cover

Training program opportunities

Multicultural team exposure

Qualifications

• At least 5 years' experience in onsite support.
• Advanced MS Office 365 skills.
• Knowledge of Active Directory and permissions.

Responsibilities

• Provide high-level customer service and support.
• Troubleshoot hardware and software issues.
• Coordinate with third-party vendors for resolutions.

Skills

Onsite support experience

Customer service orientation

Problem-solving skills

Teamwork

Analytical thinking

Education

Relevant education and experience

ITIL V3 Foundation Certification

Tools

MS Office 365

Active Directory

Job description

A prominent IT support company in Harrogate is seeking an experienced technician to deliver exceptional customer service and technical support. You will troubleshoot and resolve hardware and software issues while coordinating with vendors. The ideal candidate has over 5 years of onsite support experience and strong skills in MS Office 365 and Active Directory. This role offers a dynamic work environment with opportunities for growth.