IT Support Technician

Mt. Clemens Crane; Chester; On-site; GBP 37,000 - 50,000; Full time

Job summary

A machinery manufacturing company is seeking an IT Support Technician to deploy and configure laptops, desktops, and mobile devices for new hires and existing staff. The ideal candidate should have 2-5 years of IT support experience, familiarity with various operating systems, and strong communication skills. This is a full-time, mid-senior level position based in Chester, UK.

Qualifications

• 2–5 years of experience in IT support or a similar role.
• Familiarity with various operating systems.
• Experience with scripting or automation tools.

Responsibilities

• Configure and deploy laptops, desktops, and mobile phones for new hires.
• Install operating systems, software applications, and security tools.
• Troubleshoot hardware and software issues.

Skills

Attention to detail

Communication skills

Customer service skills

Organizational skills

Education

CompTIA A+ certification

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Mobile Device Management (MDM) tools

Windows

macOS

iOS

Android

Job description

IT Support Technician (Field Dispatch - Tier 1)

Cincinnati, OH $50,000.00-$55,000.00

We are seeking a detail-oriented and tech-savvy individual to join our IT team as an IT Support Technician. This role is responsible for the setup, configuration, and deployment of laptops, desktops, and mobile devices (iOS/Android) for new and existing employees. The ideal candidate will ensure all devices are properly configured according to company standards and security protocols.

Pay: $50k-$65k

Key Responsibilities:

• Configure and deploy laptops, desktops, and mobile phones for new hires and existing staff.
• Install and update operating systems, software applications, and security tools.
• Enroll devices in mobile device management (MDM) platforms such as Intune or Jamf.
• Maintain inventory of IT hardware and accessories.
• Troubleshoot hardware and software issues during setup and post-deployment.
• Ensure all devices meet company security and compliance standards.
• Provide basic end‑user training on device usage and best practices.
• Collaborate with the HR team and IT helpdesk to streamline onboarding processes.
• Assist in educating technicians on new service platform.
• Other duties as assigned related to new field support platform rollouts.

Qualifications:

• 2–5 years of experience in IT support or a similar role.
• Familiarity with Windows, macOS, iOS, and Android operating systems.
• Experience with MDM tools (e.g., Microsoft Intune, Jamf, AirWatch).
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to lift and move equipment as needed.

MUST HAVE Qualifications:

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications.
• Experience with scripting or automation tools.

Seniority Level: Mid‑Senior Level | Employment Type: Full‑Time | Job Function: Information Technology | Industries: Machinery Manufacturing

Equal Employment Opportunity (EEO) Statement

Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.