Service Delivery jobs in United Kingdom

The closing date is 04 January 2026

The Band 6 Endoscopy Sister/Charge Nurse is an experienced registered nurse responsible for delivering high-quality, patient-centred care within the Endoscopy Unit. The post holder supports the Unit Manager in ensuring the safe and effective delivery of endoscopy services, maintaining compliance with JAG standards, infection prevention, and Trust policies.

They provide visible clinical leadership, coordinating daily clinical activities, managing patient flow and prioritisation, and supporting the delivery of diagnostic and therapeutic endoscopic procedures. As a clinical expert, the post holder offers guidance, mentorship, and support to nurses, healthcare assistants, students, and trainees to promote professional development and uphold high standards of care.

The role includes responsibility for maintaining patient safety, ensuring robust decontamination processes, monitoring quality indicators, and leading and contributing to service improvement initiatives. The post holder works collaboratively within the multidisciplinary team to ensure efficient service delivery, an excellent patient experience, and continuous improvement in endoscopy care.

• Lead the team in the delivery of safe, effective, evidence‑based patient care.
• Communicate effectively, including in circumstances where communication is complex or sensitive.
• Provide and receive information that may be distressing to patients, relatives or staff with professionalism and compassion.
• Deliver high-quality care in a dynamic environment, ensuring safe use of equipment and resources.
• Administer medication safely in accordance with Trust Medicines Management Policy.
• Act as a mentor, supervisor, and educator to students and staff, supporting competency development.
• Implement Trust policies and participate in service improvement initiatives.
• Support the Senior Sister/Charge Nurse with recruitment, retention, performance management, supervision, and development of staff.
• Participate in budgetary awareness, resource management, duty rotas and safe staffing allocation.
• Contribute to Clinical Governance, incident reporting, risk management, and quality improvement.
• Maintain accurate, timely, and well‑documented patient records.
• Support patient and public involvement initiatives to enhance service delivery.
• Provide clinical leadership that motivates and inspires others.
• Ensure staff have the skills and knowledge to care for acutely unwell patients.

• Maintain professional registration and demonstrate continued professional development.
• Hold or work towards a recognised mentorship/teaching qualification.
• Engage actively in mandatory training, speciality‑specific training, endoscopy‑related courses, and leadership/management development.
• Share knowledge and contribute to the development of others within the team.
• Participate in the development and delivery of education and training programmes within the unit.

• Demonstrate effective leadership and support team coordination.
• Contribute to workforce planning, sickness management, staff appraisals, and performance reviews.
• Support the Senior Sister in financial sustainability and budget management.
• Assist with audits, quality monitoring, and service development initiatives.
• Provide leadership during shifts, coordinating staff, patient activity, and clinical priorities.

• Lead and support the delivery of safe, effective and person‑centred care.
• Demonstrate excellent interpersonal and communication skills.
• Remain calm and resilient during challenging situations, supporting junior staff appropriately.
• Ensure compliance with the NMC Code and act as a positive role model.
• Work effectively within a multidisciplinary team, delivering evidence-based care.
• Demonstrate awareness of workforce planning and willingness to act up in the absence of senior colleagues.

Work collaboratively with:

• Multidisciplinary team members
• Patients and carers
• Community and support services
• Education providers
• PALS
• Clinical Endoscopists and Nurse Specialists
• Consultants and medical staff
• Medical representatives
• Other

• Lead the team effectively under pressure while managing own and others time.
• Manage challenging situations professionally, resolving issues constructively.
• Support the Ward Manager in the management of staffing, resources, and patient flow.

• Comply with manual handling guidelines.
• Frequently manoeuvre patients/objects over 15kg with appropriate aids.
• Work in environments with exposure to bodily fluids, infection risks and unpleasant conditions.
• Work in confined spaces when required.
• Adapt to unpredictable work patterns, including participation in on‑call rotas.
• Work varied shifts including weekends, nights, and bank holidays.
• Manage exposure to distressing situations involving patients, relatives, and staff.

• Registered Nurse with active NMC registration
• Leadership or management training /Endo1,2 & 3 training
• Evidence of relevant continued professional development
• Evidence of clinical skill competency (END /JETS competencies)
• Ability to be Flexible and Adaptable
• Excellent Interpersonal and Communication Skills
• Good time management
• Ability to resolve conflict/ challenges in a constructive way
• Experience of change management
• Substantial experience at a Band 5 level in Endoscopy
• Previous experience of leading a team / coordinating a team
• Approachable, Resilient, Empathetic, Adaptable
• A teaching or mentorship qualification
• Knowledge of Green endoscopy
• Understanding of Workforce planning
• Experience of NIC role within endoscopy unit
• Knowledge of budget management
• Sickness management /Appraisal training
• Knowledge of health rostering

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Keynsham Road Entrance ,oncology centre, first floor

£38,682 to £46,580 a year(pa, pro rata if part‑time)

Permanent

Full-time

318-25-T0752

Keynsham Road Entrance ,oncology centre, first floor