Operations Administrator - Hygiene Operations

PHS Group plc; Ashford; On-site; GBP 26,000; Full time

Job summary

A leading Hygiene Services provider in the UK is seeking an Operations Administrator in Ashford. The role requires coordinating service routes, managing driver communications, and ensuring high levels of customer service. You must have strong relationship management and people development skills. In return, the company offers a salary of £25,470 per annum, career development opportunities, and 30 days of holiday entitlement alongside various health perks.

Benefits

Ongoing career development opportunities

Online access to Virtual GP for you and your family

24-hour wellbeing helpline

Pension

30 days holiday entitlement inclusive of bank holidays

PHS Perks

Qualifications

• Must provide excellent service delivery.
• Ability to build customer relationships.
• Skills in people management and development.

Responsibilities

• Coordinate service routes and brief drivers.
• Answer calls from service drivers and clients.
• Ensure work is distributed and completed accurately.

Skills

Excellent Service Delivery

Customer Focus & Relationship Management

People Management & Development Skills

Health & Safety Compliance

Creative Thinking

Job description

Operations Administrator

As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.

A day in the life of an Administrator at phs will involve;

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessions for service drivers.
• Ensure that completed routes and attendance are processed in real time· To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

The ideal candidate for an Administrator role at phs will or must have:

• Provide Excellent Service Delivery
• Be able to build Customer Focus & Relationship Management
• Have People Management & Development Skills.
• Comply with Health & Safety Regulations.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.

In return for your commitment and expertise, you will get:

• A salary of £25,470 per annum (Based on a 40-hour working week Monday to Friday)
• No scheduled weekend working.
• 13 paydays per year (Every 4 weeks)
• Ongoing career development opportunities
• Online access to Virtual GP for you and your family
• A 24-hour wellbeing helpline
• Pension
• 30 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day.
• PHS Perks

About phs:

Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations.

Our businesses include: Washrooms, Healthcare, and Floorcare, Hygiene Services, Phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants, phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.