Service Adviser jobs in United States
SaaS Service Operations Lead | ITIL, KPIs & Uncapped Leave
Correla Limited
Product Service Operations Lead
Correla Limited
Kitchen Team Leader: Lead Service & Grow Your Chef Career
Whitbread PLC
Head of Customer Services - to December 2026
Tilia Homes Ltd
Part-Time Catering Supervisor: Lead Kitchen & Service
One Retail
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Chartwells
ICT Service Desk Analyst
Transformationunitgm
Store Supervisor: Lead Service & Sales
VF Corporation
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Sanctuary Group
German-Speaking Compliance & Service Analyst - Hybrid
Dubizzle Limited
Compliance and Service Analyst (German-Speaking)
Dubizzle Limited
Kitchen Team Leader: Lead Service & Quality
Whitbread PLC
National Service Manager
Ocular Integration Limited
Estate Services & Safety Coordinator
Town & Country Housing
Senior Independent Living Services Lead
Ndh Ltd
Theatre Services Manager: Perioperative Lead
Circle Health Group
Shift Engineer (Mechanical) – Lead Team, 4-on/4-off
Advance Training & Recruitment Services
Catering Supervisor - Lead Kitchen & Service Excellence (29hrs)
Compass Group
Home-Based Gas Engineer – Boiler Breakdown Servicing (Van)
Center Hotels Group.
Part-Time Gym Duty Manager — Lead Service & Sales
Nuffield Health Brentwood
Senior Service Operations Leader – Fire & Security
Dedicated IT
HV Electrical/Mechanical Fitter – 400kV Plant Technician
sse.com
SaaS Service Operations Lead | ITIL, KPIs & Uncapped Leave
Job summary
A forward-thinking technology company in the UK seeks an experienced professional to lead service management using ITIL principles within a dynamic SaaS environment. The ideal candidate will have extensive experience in service management, customer-facing roles, and problem-solving skills. The role offers opportunities for continuous improvement and collaboration across teams. The company promotes diversity and inclusion in the workplace, encouraging applications from various backgrounds.
Benefits
Qualifications
- Extensive experience working within an ITIL or recognised service management framework.
- Experience applying service management practices within SaaS start-ups or scale-ups.
- Strong understanding of product lifecycles and aligning service operations with product maturity.
- Detailed knowledge in developing, analysing, and reporting on service dashboards, KPIs, and SLAs.
- Customer-facing experience, including escalation management and running service reviews.
Responsibilities
- Lead service management for allocated products, applying ITIL principles.
- Monitor service performance through KPIs and SLAs.
- Collaborate with Customer Success and Product Teams for service reviews.
- Partner with Product and Engineering Teams for service standards adherence.
- Lead continuous improvement across service management practices.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.