Senior Management jobs in United States

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

At Estelle, we prioritise your well‑ and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend‑a‑friend bonus scheme.

The key responsibilities for this role will include but are not limited to:

• Preparing and overseeing the service of alcohol or non-alcohol beverages for our members ensuring they are always in line with our members club standards.
• Managing the day-to-day operations and activities within the Bars ensuring the team deliver an exceptional hosted experience for our members.
• Encouraging and supporting your team to focus on revenue growth and opportunities that enhance our members experiences.
• Providing direction to the bar team during service.
• Making sure the bar is set up and closed accurately and on time; cleaned, restocked, garnishes and all mise en place and relevant batching prepared and ready on time.
• Informing colleagues and team members about our beverage offering and prices.
• Ensuring all items are served at the right temperature and within the proper glassware and in the correct manner.
• Assisting all members of the Bar team to perform their roles, by providing training, solving problems and removing obstacles.
• Organising the bar area to streamline drink preparation and inventory.
• Ensuring use of till systems and payment processes are in line with SOP’s and standards.
• Being aware of our members who are drinking and / dining with us and ensure the bar team personally tailor their service appropriately.
• Maintaining a thorough working knowledge of the entire bar menu, including the beer, wine and cocktail lists.
• Talking with our members to assess their needs and preferences and make relevant recommendations for them.
• Proactively managing any member complaints in the moment escalating to a member of the management team where necessary ensuring they leave happy with a positive lasting impression.

• Proven experience on the beverage departments in a luxury / lifestyle multi-outlet food and beverage operation.
• Stays up to date with current beverage trends and best practices.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.