SME Billing Analyst

Yu Energy; Nottingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading energy provider in Nottingham is seeking a motivated SME Billing Analyst to enhance operational efficiency. In this permanent full-time position, you will resolve customer account issues, manage billing systems, and collaborate with various departments to tackle complex queries. Candidates with energy industry experience are preferred but not essential. The role offers a supportive work environment with opportunities for career progression and various benefits, including 24 days of annual leave and flexible working options.

Benefits

24 days annual leave + bank holidays

Day off on your birthday

Employee Assistance Programme

Annual salary review

Enhanced paternity, maternity and adoption policies

Qualifications

• Passionate and motivated individuals are encouraged to apply.
• Experience in dealing with DC/DA/MOP & DNO is desirable.
• Exposure to industry Data flows with a good understanding of industry interaction is desirable.

Responsibilities

• Resolving specific customer accounts within agreed service level agreements.
• Support maintenance & smooth running of Billing Systems.
• Account set up of large customer multi-sites in billing system for group billing.

Skills

Effective decision-making skills

First-rate communication and interpersonal skills

Strong analytical skills with attention to detail

Ability to work under pressure

Team player

Flexibility

Education

Experience in the energy/metering industry

Job description

SME Billing Analyst

Department: YUR - 2070 - Billing

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: SME Billing Team Leader

Compensation: £24,500 - £26,500 / year

Description

Reports to: SME Billing Team Leader

Location: Nottingham

Working Hours: Monday to Friday, 37.5 hours a week

We are looking for a SME Billing Analyst to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.

It would be desirable if you had energy industry experience, but this is not essential. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Resolving specific customer accounts within agreed service level agreements. Supporting end to end delivery of designated Billing Portfolio.
• Support maintenance & smooth running of Billing Systems. Working through System exceptions to resolve billing queries.
• Account set up of large customer multi-sites in billing system for group billing.
• Working alongside other departments to resolve complex billing queries i.e. Metering/Industry/Data Exceptions.
• Liaise with External agents to resolve complex Industry/Billing exceptions. Assisting technical Leads with producing billing statistics to report to Line manager. Coordination of Billing tasks to ensure weekly/monthly targets are met.
• Ability to work under pressure and manage multiple deadlines.
• To be able to build effective inter-departmental working relationships. Be flexible and a strong team player, as the role will develop over time.
• Highlighting process improvements and supporting team to drive change. UAT testing of system upgrades/bugs and new software.
• Experience in dealing with DC/DA/MOP & DNO is desirable.
• Exposure to industry Data flows with a good understanding of industry interaction is also desirable.

About Yü

If you have what it takes you could be just what we’re looking for…

• Sharp – Effective decision-making skills to manage technical workload.
• Experienced – you’ve preferably worked in the energy/metering industry.
• Great communicator – you have first-rate communication and interpersonal skills.
• Ambitious – you don’t just want another job, you want a career opportunity.
• Analytical – Naturally curious with an immaculate attention to detail.
• Motivated – you have a 'can do' attitude and love to see success.
• Team player – you enjoy working closely with a team to help them develop.
• Flexible – you’re a strong team player who can adapt as the role and business develops.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.