Customer Advocate, UKI Solutions Consulting

ServiceNow; Borough of Spelthorne; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology leader is seeking a Customer Advocate to drive strategic presales consulting projects in the UK. This role involves collaborating with account teams, shaping solution strategies, and overseeing internal KPIs to enhance service delivery. The ideal candidate has 8+ years of presales experience and a strong understanding of AI integration in business processes. Office work flexibility is available.

Qualifications

• 8+ years of presales experience with a track record of driving deals.
• Proficiency with the ServiceNow platform and AI integration.
• Superb matrix leadership and influencing skills.

Responsibilities

• Drive SC transformational projects focused on AI readiness.
• Organize internal and external communication for collaboration.
• Partner with account teams to shape solution strategies.

Skills

Presales experience

AI integration knowledge

Organizational skills

Leadership skills

Problem-solving mindset

Communication skills

Change management

Job description

Customer Advocate, UKI Solutions Consulting

• Full-time
• Employee Type: Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Customer Advocate, Solution Consulting is a strategic project manager who drives our strategic presales solutions consulting projects to offer a better and more compelling service to our customers and internal stakeholders. It shapes our internal and external communication strategies and prioritizes and oversees the strategic projects to sell our solutions better. The customer advocate is part of the SC Senior Management team and strongly supports our transformation to the best performing AI first Presales Team in the world, which takes its strengths from a highly motivated workforce and a seamless collaboration within the larger SC Ecosystem as well as with our Sales counterparts.

• Drive our SC transformational projects with the goal to be the best performing SC team in Servicenow as well as the industry. Focus is on AI readiness, compelling presages narratives, close Sales collaboration, Employee satisfaction and Elite Execution
• Organize internal and external communication for efficient collaboration
• Drive and oversee our internal KPIs (AI deliverables, Techwins, Raptor, WDF, QBR, …)
• Partner with account teams to shape solution strategies that address customer challenges and business objectives.
• Shape and maintain our executive narratives (PPT and demos) beyond the content available on Sales Success Center
• Collaborate closely with the EMEA SC Leadershipteam to share best practices from our Major Area and get best practices from the other EMEA teams in return.
• Work on EMEA SC initiatives to support our Elite execution
• Share best practices, reusable assets, and strategic approaches with other Solution Consultants to elevate team performance.
• Stay informed on industry trends, competitive positioning, and market differentiation to advise customers effectively.
• Support strategic marketing events, executive briefings, industry conferences, and targeted customer engagements.

To be successful in this role you have:

• Minimum 8+ years of presales experience with a natural affinity to “make things happen” and drive deals forward
• Proficiency with the ServiceNow platformExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Outstanding organisational skills, balancing priorities and short-mid term objectives
• Superb matrix leadership and influencing skills
• Ability to motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication (English native/ professional proficiency)
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills
• Passionate about improving process and driving efficiency

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.