Representative jobs in United Kingdom

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, share our values and are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and, above all, the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

An exciting opportunity has arisen to join our friendly, enthusiastic and professional children\'s outpatient therapy team. The post holder will be involved in patient care, assisting physiotherapists with treatments such as casting and seeing some patients independently under the supervision of a physiotherapist. The successful applicant will have good communication and organisation skills as this post is pivotal in the smooth running of the department, taking responsibility for managing referrals and making appointments.

Main Duties:

• To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy frontline representative of the high quality service.
• To support clinical practitioners in direct patient contact, helping to achieve rehabilitative goals
• To provide an efficient and effective indirect clinical support to the therapy department
• To work within a team dedicated to high quality, effective patient care and maintain Trust policy on patient confidentiality
• To work according to the administrative processes in place to support the delivery of Trust and National targets
• To assist therapists as necessary with the management of patients requiring more than one person. This may require the use of moderate physical effort. To carry out indirect clinical tasks as required by the department e.g. appointment administration, direct patient/family telephone communication, maintaining department logs.
• To be able to work with patients with indirect supervision from the physiotherapy team

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

To arrange appropriate appointments by person, telephone or letter and co-ordinate specialist requests liaising with clinicians and administrative teams.

To deal proactively and efficiently with telephone enquiries from patients, carers and other service users professionally, ensuring, where possible, that the caller’s needs are met or they are transferred to the most appropriate person.

To assist in the maintenance of the department equipment stocks

Work flexibly within the team, providing support to professional colleagues and the multidisciplinary team and provide cover for other areas within paediatrics during annual leave, busy periods and where there is an imbalance of work.

To assist the staff with the management of patients referred to the department. To include:

• Assisting with the management of orthopaedic patients to include casting appointments with indirect supervision
• Hydrotherapy which would involve entering the pool.
• Assisting in the management of babies being treated for hip dysplasia

To work with children of all ages and their families, understanding the nature of their admission and assisting practitioners in therapeutic goals.

To carry out data collection as required by the therapy team, including entering data onto the computer data collection system.

To help maintain a clean and safe working environment.

To attend all mandatory training as required by the Trust – particularly Fire, Manual Handling, Basic Life Support and complete Information Governance training on-line

Responsibilities

• To maintain good working relationships with the multi-disciplinary teams in the outpatient department and other colleagues within the Children’s therapy team
• To ensure effective communication and documentation with the therapy team, other health professional and patients/parents/guardians.
• To participate in the departmental induction and training of new or temporary staff and continued training of existing staff.
• Attend all statutory training for Health & Safety, and attend training sessions and meeting which are appropriate to the post.
• To ensure that Trust Data Quality procedures are adhered to at all times.
• To participate in meeting infection control standards of equipment used by Children’s Therapy team.
• To undertake any other activities as required by the Therapies team.

To be able to communicate effectively with the wider multidisciplinary team, attending meetings and providing handover and feedback as necessary.

To communicate effectively and sensitively to patients and their families/ guardians face to face and via telephone.

To be able to use email and telephone to contact patients/ parents/ guardians

• Experience of operating administrative and IT systems and procedures
• GCSE or equivalent passes in English Language and Maths
• Experience working with patients/those with a health need
• Knowledge of office and IT systems.
• Articulate - required to liaise effectively with patients and all staff groups.
• Able to respond professionally and courteously
• Good organisational skills and an ability to prioritise own workload
• To be fun and approachable to help engage children in therapeutic activities
• Ability to take initiative when appropriate.
• Good telephone manner and ability to communicate effectively at all levels
• Flexible and adaptable Enthusiastic People-centred approach Conscientious Honest and reliable

• Previous experience of patient care

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.

No unsolicited recruitment agency telephone calls or emails.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email:nursing.careers@ouh.nhs.uk.

Domestic / catering / portering services at the John Radcliffe Hospital are provided by Mitie.

Domestic / catering / portering / maintenance engineer services at the Churchill Hospital and Nuffield Orthopaedic Centre are provided by G4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.

Sophisticated frauds, involving grooming of targeted individuals, shows the fake recruiter asking the unsuspecting job seeker to take part in a fake job interview, either over the phone or via WhatsApp, and also sending fraudulent follow-up correspondence offering job positions.
Any communication about jobs at Oxford University Hospitals will come from 'Trac', or via an ouh.nhs.uk email address.

All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.
If you have any doubts about any correspondence around recruitment, please contact us.

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You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.

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