Reporting jobs in United Kingdom

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. NetDocuments is a hybrid, remote-friendly workplace.

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have questions about communications you have received, please contact hrgroup@netdocuments.com so our team can review.

• Become technically proficient in the NetDocuments suite of products
• Answer incoming phone calls and own incoming Support Cases through our Support Portal
• Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
• Manage and respond to your backlog of Support Cases in a timely fashion
• Own your Support Cases from creation through resolution
• Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
• Participate in KCS by creating and editing Knowledge Base articles
• Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
• Assist in after hours on-call Support rotation (optional and paid)
• Other duties as assigned
• Technical Capacity – you know your way around an Operating System and are actively interested in the technology that makes the world run
• Customer Focus – you are empathetic and able to understand the pain points your customer is facing
• Problem Solving – you can see the difference between the desired result and the observed result and can think tactically about how to get there
• Communication Proficiency – you are an active listener and know how to help customers and peers understand any issue whether in writing or on the phone
• Task Management – you own your day and can prioritize it accordingly to get it all done

• Associates or bachelor’s degree in Computer Science or IT related field or equivalent experience
• 2+ years relevant experience in a technical role
• Experience using and/or troubleshooting issues with:
  • Windows 7-11
  • OSX Sonoma-Tahoe
  • Office 2010-365
  • iOS/Android
  • Command Line/Terminal
  • Windows Registry

Experience with the following Systems:

• MS SQL
• Couchbase
• Citrix
• REST API

Experience with the following Tools:

• Fiddler or Wireshark
• Splunk
• Windows Administrative Tools (Event Viewer, Task Manager, Process Monitor)
• Active Directory

• Healthcare premiums company covered
• Pension match at 4% company contribution
• Twice a year merit increases
• 24 PTO a year, not including the 8 paid holidays
• Authenticity and accountability from leadership
• Connection, access, and mentorship from exceptional leaders
• Growing company with opportunities for advancement

The compensation range for this position is: £40,000 - £45,000. The posted cash compensation includes on target earnings (base salary and variable where applicable). Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.

Equal Opportunity Employer NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity and/or expression, military or veteran status, or any other status protected by law.

For government reporting purposes, we invite candidates to respond to a voluntary self-identification survey. Completion is voluntary and confidential. Information provided will be recorded and maintained in a confidential file and will not be used in the hiring decision. If you have questions about this form, contact OFCCP guidance or visit dol.gov/ofccp. A disability is a condition that substantially limits one or more major life activities. Disabilities include, but are not limited to: a list is provided for reference in the original posting and is not intended to be exhaustive.

PUBLIC BURDEN STATEMENT: This collection of information is required for compliance with applicable laws and is described in the related notices.