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Service Centre Manager
Job summary
A leading service provider is seeking a Service Centre Manager for their Redhill location. The role involves overseeing operations to meet service level agreements and key performance indicators. Responsibilities include managing a diverse team, ensuring compliance with health and safety standards, and maintaining inventory levels. Ideal candidates will have strong communication and decision-making skills, a full driving license, and experience in managing fast-paced operations. Competitive benefits including a pension scheme and ongoing training opportunities are offered.
Benefits
Responsibilities
- Manage daily operations of the Service Centre.
- Ensure SLAs and KPIs are met.
- Supervise team members including drivers and technicians.
- Manage inventory and stock levels.
- Ensure compliance with health and safety standards.
Skills
Education
Tools
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world‑class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state‑of‑the‑art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Redhill Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.
This role will be based from our Redhill Service Centre, working Monday to Friday, days only. 40 hours a week between 7am – 5pm.
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Ensure the team are using the ERP system correctly
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
- Strong communication skills with the ability to inspire, motivate and manage a team
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self‑motivated and flexible
- Proven record of managing a fast‑paced Operation
- Full driving licence
- Able to complete daily reporting
- National CPC
- Valid FLT Licence
- Knowledge of using a CRM system
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365‑day access to Employee Assistance Programme through Health Assured
- Access to on‑going learning and development with our online learning platform
- Opportunity for career progression
- There’s onsite parking
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.