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Guest Relations Executive
Job summary
A leading hospitality group in Windsor is looking for a Guest Relations Executive to provide outstanding customer service and ensure a memorable experience for guests. This entry-level full-time position offers various benefits, including free meals and opportunities for career progression. Ideal candidates will have strong communication skills, a professional appearance, and preferably prior experience in a 5-star hotel.
Benefits
Qualifications
- Providing high quality service comes naturally to you.
- Dedicated to creating memorable experiences.
- Excellent communication skills and a high standard of written and spoken English.
- A smart and professional appearance.
- Approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role is a real advantage.
Responsibilities
- Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
- Main point of contact for our guests throughout their stay, providing outstanding customer service.
- Promptly and courteously addressing inquiries, requests, and concerns of guests.
- Ensuring guest’s stay in the hotel exceeds their expectations.
Skills
Guest Relations Executive role at Arora Group.
- Free meals on duty.
- Uniform offered and dry cleaned.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
- Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
- Main point of contact for our guests throughout their stay, providing outstanding customer service.
- Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
- Ensuring guest’s stay in the hotel exceeds their expectations.
- Providing high quality service comes naturally to you.
- Dedicated to creating memorable experiences.
- Excellent communication skills and a high standard of written and spoken English.
- A smart and professional appearance.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role is a real advantage.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
- Fluent in English
- Entry level
- Full-time
- Business Development and Sales
- Industries
- Hospitality
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.