Guest Relations Executive

The Arora Group; Windsor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Windsor is looking for a Guest Relations Executive to provide outstanding customer service and ensure a memorable experience for guests. This entry-level full-time position offers various benefits, including free meals and opportunities for career progression. Ideal candidates will have strong communication skills, a professional appearance, and preferably prior experience in a 5-star hotel.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Complimentary on-site parking

Free shuttle service

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Qualifications

• Providing high quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role is a real advantage.

Responsibilities

• Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
• Main point of contact for our guests throughout their stay, providing outstanding customer service.
• Promptly and courteously addressing inquiries, requests, and concerns of guests.
• Ensuring guest’s stay in the hotel exceeds their expectations.

Skills

Fluent in English

Job description

Overview

Guest Relations Executive role at Arora Group.

Benefits

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

What you will do

• Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
• Main point of contact for our guests throughout their stay, providing outstanding customer service.
• Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
• Ensuring guest’s stay in the hotel exceeds their expectations.

About you

• Providing high quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role is a real advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Skills

• Fluent in English

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries

Industries

• Hospitality