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Nightshift Store Operations Manager — Customer & KPIs
Job summary
A leading retail company in Wellingborough seeks a Customer and Trading Manager - Nightshift to lead overnight operations, manage team performance, and ensure high standards for customer service. Candidates should have experience in a fast-paced environment and the ability to manage employee relations effectively. This full-time role offers a £4,500 premium over base salary and various employee benefits.
Benefits
Qualifications
- Experience leading teams in a fast-paced environment.
- Strong track record in delivering excellent customer service.
- Ability to manage employee relations including performance issues.
Responsibilities
- Lead a team overnight for replenishment activities.
- Manage performance, conduct disciplinaries, ensure schedule accuracy.
- Maintain store standards for customer readiness.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.