Nightshift Store Operations Manager — Customer & KPIs

Sainsbury’s Group; Wellingborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Wellingborough seeks a Customer and Trading Manager - Nightshift to lead overnight operations, manage team performance, and ensure high standards for customer service. Candidates should have experience in a fast-paced environment and the ability to manage employee relations effectively. This full-time role offers a £4,500 premium over base salary and various employee benefits.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Employee share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Gym membership discounts

Qualifications

• Experience leading teams in a fast-paced environment.
• Strong track record in delivering excellent customer service.
• Ability to manage employee relations including performance issues.

Responsibilities

• Lead a team overnight for replenishment activities.
• Manage performance, conduct disciplinaries, ensure schedule accuracy.
• Maintain store standards for customer readiness.

Skills

Customer service

Team management

KPI monitoring

Operational leadership

Resilience

Job description

A leading retail company in Wellingborough seeks a Customer and Trading Manager - Nightshift to lead overnight operations, manage team performance, and ensure high standards for customer service. Candidates should have experience in a fast-paced environment and the ability to manage employee relations effectively. This full-time role offers a £4,500 premium over base salary and various employee benefits.