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Operational Support Desk Call Handler – Bank (NHS)
Job summary
A healthcare services organization in Otterbourne is looking for an Operational Support Desk Call Handler. This role involves handling calls and emails, providing customer service for vehicle and equipment concerns, and maintaining accurate records of interactions. Candidates should have GCSEs including English, customer service experience, and strong communication skills. The position offers flexible hours on a bank contract with a pro-rata salary of £24,465 annually, with benefits including NHS discounts and training support.
Benefits
Qualifications
- Educated to GCSE level or equivalent with at least 3 passes at Grade C or above, including English Language.
- Experience of using a telephony system in a work environment.
- Previous experience in a Call Centre or Customer Service setting.
Responsibilities
- Handle incoming calls and emails regarding vehicle and equipment issues.
- Record and manage requests for support accurately.
- Provide professional customer service at all times.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.