Operational Support Desk Call Handler – Bank (NHS)

Transformationunitgm; Otterbourne; On-site; GBP 25,000; Part time

Job summary

A healthcare services organization in Otterbourne is looking for an Operational Support Desk Call Handler. This role involves handling calls and emails, providing customer service for vehicle and equipment concerns, and maintaining accurate records of interactions. Candidates should have GCSEs including English, customer service experience, and strong communication skills. The position offers flexible hours on a bank contract with a pro-rata salary of £24,465 annually, with benefits including NHS discounts and training support.

Benefits

27 days holiday

NHS Pension Scheme

Employee Assistance Programme

Qualifications

• Educated to GCSE level or equivalent with at least 3 passes at Grade C or above, including English Language.
• Experience of using a telephony system in a work environment.
• Previous experience in a Call Centre or Customer Service setting.

Responsibilities

• Handle incoming calls and emails regarding vehicle and equipment issues.
• Record and manage requests for support accurately.
• Provide professional customer service at all times.

Skills

Customer Service

Communication Skills

ICT Skills

Education

GCSEs or equivalent

Tools

Telephony system

Microsoft Office

Job description

A healthcare services organization in Otterbourne is looking for an Operational Support Desk Call Handler. This role involves handling calls and emails, providing customer service for vehicle and equipment concerns, and maintaining accurate records of interactions. Candidates should have GCSEs including English, customer service experience, and strong communication skills. The position offers flexible hours on a bank contract with a pro-rata salary of £24,465 annually, with benefits including NHS discounts and training support.