Jobs in Wigan, United Kingdom
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2nd‑Line Cloud Support Engineer – Hybrid UK
Job summary
A leading digital preservation technology firm in the UK is seeking a technical support professional to join their team. The role involves supporting diverse technical and non-technical users globally, primarily in the UK and Europe, focusing on cloud-hosted solutions. Ideal candidates will possess strong problem-solving skills, a passion for customer service, and relevant technical experience. The company offers competitive salaries, career development opportunities, and a commitment to employee training.
Benefits
Qualifications
- Proven working experience in enterprise technical support or as a technical engineer in a cloud-based SaaS environment.
- Experience supporting cloud-based applications.
- An understanding of web-based / java application technologies.
Responsibilities
- Support all aspects of system use with complex problem solving.
- Manage relationships and communicate with technical and non-technical users.
- Provide remote support for customer inquiries.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.