2nd‑Line Cloud Support Engineer – Hybrid UK

Mesh-AI Limited; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading digital preservation technology firm in the UK is seeking a technical support professional to join their team. The role involves supporting diverse technical and non-technical users globally, primarily in the UK and Europe, focusing on cloud-hosted solutions. Ideal candidates will possess strong problem-solving skills, a passion for customer service, and relevant technical experience. The company offers competitive salaries, career development opportunities, and a commitment to employee training.

Benefits

Competitive salary

Annual training allowance

Tailored career development

Qualifications

• Proven working experience in enterprise technical support or as a technical engineer in a cloud-based SaaS environment.
• Experience supporting cloud-based applications.
• An understanding of web-based / java application technologies.

Responsibilities

• Support all aspects of system use with complex problem solving.
• Manage relationships and communicate with technical and non-technical users.
• Provide remote support for customer inquiries.

Skills

Customer service excellence

Problem-solving

Communication skills

Cloud based applications

Analytical skills

Tools

Apache

Tomcat

SQL

Python

M365/SharePoint

Job description

A leading digital preservation technology firm in the UK is seeking a technical support professional to join their team. The role involves supporting diverse technical and non-technical users globally, primarily in the UK and Europe, focusing on cloud-hosted solutions. Ideal candidates will possess strong problem-solving skills, a passion for customer service, and relevant technical experience. The company offers competitive salaries, career development opportunities, and a commitment to employee training.