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German-Speaking Customer Success Lead — Remote
Job summary
A leading cybersecurity platform is seeking a Customer Success Manager to enhance the onboarding experience for German clients. The role involves collaborating with customers to ensure successful platform usage, driving engagement through effective communication, and monitoring customer satisfaction. Ideal candidates should have extensive experience in Customer Success, strong communication skills, and fluency in German. The position offers flexible working options, including remote work, alongside benefits such as enhanced parental leave and learning development opportunities.
Benefits
Qualifications
- Several years’ experience in Customer Success or account management within a SaaS environment.
- Exceptional planning, presentation, and written communication skills.
- Experience in project management and maintaining client relationships.
Responsibilities
- Partner with customers for effective onboarding.
- Create and execute a communication plan for customer engagement.
- Monitor CSAT and resolve concerns with internal teams.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.