German-Speaking Customer Success Lead — Remote

Remote Company; Remote; GBP 52,000 - 71,000; Full time

Job summary

A leading cybersecurity platform is seeking a Customer Success Manager to enhance the onboarding experience for German clients. The role involves collaborating with customers to ensure successful platform usage, driving engagement through effective communication, and monitoring customer satisfaction. Ideal candidates should have extensive experience in Customer Success, strong communication skills, and fluency in German. The position offers flexible working options, including remote work, alongside benefits such as enhanced parental leave and learning development opportunities.

Benefits

Flexible working hours

25 days annual leave plus volunteering days

Enhanced parental leave

Career development fund

Share options

Qualifications

• Several years’ experience in Customer Success or account management within a SaaS environment.
• Exceptional planning, presentation, and written communication skills.
• Experience in project management and maintaining client relationships.

Responsibilities

• Partner with customers for effective onboarding.
• Create and execute a communication plan for customer engagement.
• Monitor CSAT and resolve concerns with internal teams.

Skills

Customer Success Management

Account Management

Fluent German

Project Management

Cyber Security Knowledge

Communication Skills

Job description

A leading cybersecurity platform is seeking a Customer Success Manager to enhance the onboarding experience for German clients. The role involves collaborating with customers to ensure successful platform usage, driving engagement through effective communication, and monitoring customer satisfaction. Ideal candidates should have extensive experience in Customer Success, strong communication skills, and fluency in German. The position offers flexible working options, including remote work, alongside benefits such as enhanced parental leave and learning development opportunities.