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Technical Support
Job summary
A leading technology firm in the UK is seeking a Technical Support professional to assist in troubleshooting and resolving B2B customer issues in a fast-paced environment. The ideal candidate should possess an analytical mindset and understanding of client-server architecture. Join the team and help deliver exceptional support while working in a dynamic and growing company with comprehensive benefits, including generous paid time off and health support.
Benefits
Qualifications
- Strong analytical skills and an understanding of technical concepts.
- Ability to troubleshoot application and configuration issues.
- Experience in customer support or technical support is a plus.
Responsibilities
- Investigate and analyze application/configuration issues.
- Troubleshoot B2B customer issues.
- Maintain integration processes with new customers.
- Support customers during the ‘go-live’ process.
- Respond to customer inquiries regarding product functionality.
- Provide support for Java applications.
Skills
Spribe develops on innovative iGaming products & casino games. We are up to date with current trends in online gambling and try to see what future will bring. Our mission is to build cutting-edge products that create impact.
SPRIBE an innovative B2B iGaming software developer reshaping the industry with cutting-edge technology and a forward-thinking approach to game design. Company pioneered the crash game format with its flagship title Aviator, setting a new standard in player engagement and paving the way for a wave of non-traditional content. With over 50 million monthly active players, SPRIBE is now one of the most influential players in the market. Strategic global partnerships with iconic brands like UFC, WWE, and AC Milan reflect the company’s bold vision for international growth, with a particular focus on expanding its footprint in the UK and other key markets.
We’re hiring a Technical Support to help us build the future of iGaming.
- Analytical mindset
- Understanding of client-server architecture
- Basic knowledge of Relational DBs
- Experience with REST API/JSON will be a plus
- English — Intermediate (writing and verbal communication skills)
- Investigate and supply analysis to fix application/configuration issues (improper configuration/deny of services etc.)
- Troubleshooting of B2B customers issues
- Creating and maintenance integration processes with new customers
- Support customers during the “go-live” process
- Respond to customers’ inquiries relating to information, product functionality, and issues
- Supporting Java applications
Support Schedule: Our support team operates 24/7, which means that our employees cover night, evening, and early morning shifts to provide comprehensive assistance to our clients.
- Experience in technical support
- Generous paid time off: Enjoy 26 business days of paid vacation annually, plus 7 days off—because we value your well-being and work-life balance.
- We provide and deliver all necessary corporate hardware so you can start strong from day one.
- Health & wellness support: Medical insurance
- Celebrating your moments: We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts—because your milestones matter.
- Global team events: Twice a year we host unforgettable corporate events in some of the world’s most exciting cities— a unique blend of team spirit and adventure.
Join SPRIBE and help shape a strong team. Be part of our global journey.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.