Jobs in Hertford, United Kingdom

From £12.21 per hour to £20.00 per hour. Contact time, travel time, and up to 20 minutes waiting time included, plus 22-44p per mile.

To deliver high-quality domiciliary care to Customers, primarily in their own homes, with the aim of improving quality of life.

To support the Customer in living a dignified and independent life within the community. This may include personal, emotional, social, and physical support in line with the care plan. Our ethos is to care for our Customers as you would for a family member, while maintaining a professional relationship.

As the role involves working with vulnerable people, confidentiality, sensitivity, ensuring dignity and privacy, and appropriate behaviour are critical.

• Be caring, compassionate, and trustworthy
• Be flexible, adaptable, and quick-thinking
• Always be professional
• Remain calm in a crisis
• Act sensitively but address difficult issues

• Act in a supportive, trustworthy, and respectable manner
• Abide by the CQC code of conduct and ethics
• Work inclusively, respecting Customers and Colleagues regardless of disability, race, colour, nationality, ethnic origin, sex, marital status, sexual orientation, religion or belief, or age
• Dress appropriately for a care environment
• Represent the Company professionally when wearing the uniform
• Maintain confidentiality at all times
• Follow health and safety policies to ensure welfare of yourself, Customers, and Colleagues
• Respect Customer wishes and rules in their homes
• Provide feedback for service improvements
• Live up to Company ethos with colleagues
• Avoid forming relationships outside work
• Address Customer concerns promptly and escalate when necessary

This role is not a 9 to 5 job; services are provided 24/7 on a rota basis.

• Represent the Company professionally in the community
• Identify Customer needs with Supervisor
• Complete care plans according to standards
• Maintain confidentiality
• Participate in training and record CPD
• Comply with legal, CQC, and franchise standards
• Stay updated on regulatory changes
• Attend meetings and supervision sessions
• Complete timesheets and obtain Customer signatures

• Continuously assess Customer needs and update care plans
• Respond promptly to changes or risks
• Monitor signs of distress or health deterioration
• Encourage Customer participation in activities
• Assist with personal hygiene, dressing, feeding, and mobility
• Maintain cleanliness and safety in the home
• Help with shopping, bill payments, and meal preparation
• Record medication and support end-of-life care

• Use equipment properly and minimize waste
• Adhere to quality and safety standards
• Maintain a tidy workspace
• Follow health and safety policies
• Report risks, incidents, or hazards

We support both adults and children, with options to work exclusively with adults if preferred. Our goal is to make a positive difference in community care using technology, NICE guidance, and best practices.

If interested, please apply. Note: All roles require Enhanced DBS checks, including Adults/Children Barring List Checks.

COVID-19 precautions include masks, shields, aprons, and gloves, following Government guidance.

For questions or to request a callback, contact our team via phone or our contact form. We look forward to hearing from you.