Jobs in Durham, United Kingdom
Customer Service Administrator – 25,153/year | Full-Time | (Remote UK)
School Result
Discover more opportunities than anywhere else. Find more jobs nowOnline Primary School tutor - Part Time
Findtutors
Connect with headhunters to apply for similar jobsExam Preparation Tutor (Multiple Subjects Available)
Findtutors
Product Manager - Industrial Sector Lead
Canonical
Senior Product Manager – Managed Detection and Incident Response (f/m/x)
Eye Security
Occupational Health Physician - Pensions
Medigold Health Group
Technical Architect (100% Remote)
Tether Limited Inc
Retail Customer Service Associate – $20+/hr | Remote (UK)
School Result
Senior Implementation Consultant - Pharmacovigilance / Safety Systems (Remote)
Veeva Systems
Customer Service Administrator – £25,153/year | Full-Time | (Remote UK)
Job summary
A charitable organization is seeking a Customer Service Administrator to provide administrative support and exceptional customer service. This remote, full-time role includes monthly travels to London for team collaboration. Applicants should have strong communication skills and experience in customer service and administration. The position offers a competitive salary of £25,153 per year, along with generous benefits including annual leave, pension contributions, and wellbeing support.
Benefits
Qualifications
- Proven experience in customer service and administration.
- Excellent communication skills across multiple channels.
- Ability to handle challenging situations with tact and professionalism.
- Calm under pressure with strong prioritisation and organisational skills.
Responsibilities
- Respond to customer enquiries via phone, email, and online notice boards.
- Manage cases using the Sugar CRM system.
- Communicate navigational updates and book passages and moorings.
Skills
Tools
Canal & River Trust is seeking a Customer Service Administrator to deliver exceptional service and administrative support across its regional waterways. This is a remote, full-time role with monthly travel to the Little Venice, London hub for team collaboration. If you’re organised, empathetic, and confident working independently from home, this is a great opportunity to join a charity making a meaningful impact across the UK.
- Respond to customer enquiries via phone, email, and online notice boards
- Manage cases using the Sugar CRM system, ensuring timely resolution
- Communicate navigational updates and book lock passages and moorings
- Log faults and coordinate with contractors to update live notices
- Support insurance claims and health & safety incident reporting
- Create customer communications for social media, notice boards, and the website
- Organise internal and external events and functions
- Provide general admin support including minute-taking and record updates
- Use SAP for financial tasks such as raising purchase orders and invoices
- Maintain accurate records using SharePoint
- Promote diversity and inclusion across all aspects of Trust life
- Proven experience in customer service and administration
- Excellent communication skills across multiple channels
- Ability to handle challenging situations with tact and professionalism
- Proficiency in Microsoft Office (Word, Excel)
- Calm under pressure with strong prioritisation and organisational skills
- Confident working independently and interacting positively with customers
- Awareness of safe working practices
- Remote working with monthly travel to Little Venice, London
- Interviews held in person at the London hub
- Salary: £25,153/year
- Pension: Double-match contribution up to 10%
- Annual Leave: 25 days + bank holidays (rising to 30 days after 5 years)
- Learning Award: £200/year for personal development
- Wellbeing Support: Access to counselling and mental health services
- Employee Perks: Store discounts, boating holiday discounts, holiday purchase scheme
- Volunteering Leave: 2 paid days/year
- Free fishing across the canal network
- Flexible working arrangements and hub access when needed
Apply directly via LinkedIn or Canal & River Trust’s careers portal:
Click here to apply via Canal & River Trust Careers
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.