Customer Service Administrator – £25,153/year | Full-Time | (Remote UK)

School Result; Remote; GBP 25,000 - 29,000; Full time

Job summary

A charitable organization is seeking a Customer Service Administrator to provide administrative support and exceptional customer service. This remote, full-time role includes monthly travels to London for team collaboration. Applicants should have strong communication skills and experience in customer service and administration. The position offers a competitive salary of £25,153 per year, along with generous benefits including annual leave, pension contributions, and wellbeing support.

Benefits

Pension with double-match contribution up to 10%

25 days annual leave plus bank holidays

£200/year Learning Award for personal development

Access to counselling and mental health services

Store discounts and holiday purchase scheme

2 paid days/year for volunteering

Free fishing across the canal network

Flexible working arrangements

Qualifications

• Proven experience in customer service and administration.
• Excellent communication skills across multiple channels.
• Ability to handle challenging situations with tact and professionalism.
• Calm under pressure with strong prioritisation and organisational skills.

Responsibilities

• Respond to customer enquiries via phone, email, and online notice boards.
• Manage cases using the Sugar CRM system.
• Communicate navigational updates and book passages and moorings.

Skills

customer service

administration

communication skills

Microsoft Office

organisational skills

Tools

Sugar CRM

SAP

SharePoint

Job description

Overview

Canal & River Trust is seeking a Customer Service Administrator to deliver exceptional service and administrative support across its regional waterways. This is a remote, full-time role with monthly travel to the Little Venice, London hub for team collaboration. If you’re organised, empathetic, and confident working independently from home, this is a great opportunity to join a charity making a meaningful impact across the UK.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online notice boards
• Manage cases using the Sugar CRM system, ensuring timely resolution
• Communicate navigational updates and book lock passages and moorings
• Log faults and coordinate with contractors to update live notices
• Support insurance claims and health & safety incident reporting
• Create customer communications for social media, notice boards, and the website
• Organise internal and external events and functions
• Provide general admin support including minute-taking and record updates
• Use SAP for financial tasks such as raising purchase orders and invoices
• Maintain accurate records using SharePoint
• Promote diversity and inclusion across all aspects of Trust life

Required Skills & Experience

• Proven experience in customer service and administration
• Excellent communication skills across multiple channels
• Ability to handle challenging situations with tact and professionalism
• Proficiency in Microsoft Office (Word, Excel)
• Calm under pressure with strong prioritisation and organisational skills
• Confident working independently and interacting positively with customers
• Awareness of safe working practices

Location & Working Pattern

• Remote working with monthly travel to Little Venice, London
• Interviews held in person at the London hub

Compensation & Benefits

• Salary: £25,153/year
• Pension: Double-match contribution up to 10%
• Annual Leave: 25 days + bank holidays (rising to 30 days after 5 years)
• Learning Award: £200/year for personal development
• Wellbeing Support: Access to counselling and mental health services
• Employee Perks: Store discounts, boating holiday discounts, holiday purchase scheme
• Volunteering Leave: 2 paid days/year
• Free fishing across the canal network
• Flexible working arrangements and hub access when needed

How to Apply

Apply directly via LinkedIn or Canal & River Trust’s careers portal:

Click here to apply via Canal & River Trust Careers

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