It Technician jobs in United Kingdom

Join to apply for the SSAS & SIPP Senior Technician role at XPS Group.

Location: Stirling. Office based for the first 6 months, then gradually hybrid. Full Time • Permanent.

Ref: REQ002909

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our Self Invested Pensions business is growing, and we are looking for a SSAS & SIPP Senior Technician to join our Stirling office. This role suits someone with experience in a similar role, with knowledge and experience of administration and dealing with technical issues on SSAS & SIPP contracts.

XPS Self Invested Pensions is part of XPS Group. We manage relationships with thousands of clients and hundreds of professional financial advice firms. Our team looks after SIPP and SSAS client assets worth £2.5bn. We focus on personal contacts and delivering excellent human-to-human service to clients and advisers.

• Provide technical support to the SIP business to enable prompt, efficient and accurate customer service to SIP clients and help drive the business forward.
• Assist in management and compliance of all technical issues relevant to the business line.
• Monitor, interpret and analyse the impact of legislative and regulatory changes as they affect SIP to identify practical changes to procedures and training notes ensuring FCA compliance.
• Proactively identify and develop technical improvements within the business line to mitigate risk and improve efficiency.
• Coach and develop staff and identify training needs within the business; deliver technical training to a high standard and contribute to training material.
• Maintain and promote SIP procedures and training notes in a technically complete, FCA compliant form; communicate changes in plain English.
• Take ownership of problems, escalate relevant issues to internal departments, and provide constructive feedback to Team Managers.
• Maintain the Business Line Technical Task list and Regular Task list; help resolve complaints as directed by Management.
• Undertake Monthly Risk Audit and departmental checks (performance measures).
• Be main contact point or relationship manager with external companies; attend client meetings where required.

• Detailed experience of administration and dealing with technical issues on SSAS & SIPP contracts
• Experience of analysing the impact of legislative and regulatory changes on administration processes
• Experience of developing and documenting standard procedures / training notes
• Ability to work under pressure and on own initiative
• Ability to manage multiple priorities daily
• Computer literacy in office systems (e.g., Microsoft Office, spreadsheets, databases)

• FPC or ACII or equivalent
• Project management experience
• Client relationship/management experience

We offer an attractive reward package with typical benefits including:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday; flexible bank holidays
• Pension scheme with matching contributions
• Healthcare cash plan
• Flexible Benefits Scheme for wellbeing and family support
• Life Assurance cover (four times basic salary)
• XPS Rewards and Employee Assistance Programme
• Access to digital GP service
• Paid volunteering day for company-organised events
• Staff referral scheme

If you feel XPS could be the next step in your career, please apply directly via the links provided. We will consider all applicants and respond swiftly. If you require adjustments to the recruitment process, please discuss with the recruitment team via phone or email.

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We are committed to building an inclusive workplace and value diversity in all forms. We reserve the right to close vacancies early and only accept CVs direct from candidates or our preferred supplier list.

• Mid-Senior level

• Full-time

• Engineering and Information Technology