Roadside Technician

Allianz Partners Group; Luton; On-site; GBP 40,000 - 60,000; Full time

Job description

Join to apply for the Roadside Technician role at Allianz Partners

1 month ago Be among the first 25 applicants

Join to apply for the Roadside Technician role at Allianz Partners

Job Title: Roadside Technician

Reporting to: Regional Manager

Department: Technical Operations

Location: UK — Nationwide

Compensation Package

£42,000 basic, £55k OTE

£2,500 London weighting where applicable

£8,000 variable performance bonus (up to)

Guaranteed bonus of £3,000 in year 1 (paid quarterly)

Objective of the Role

Hours

Your hours of work will equate to a 48 hour working week and based on the current shift rota, any change to shift rotas are subject to one month’s notice of change.

Main Duties

Roadside Assistance and Repair

To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently and to the correct standard. To maintain and develop skills in all aspects of fault diagnosis and repair. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required

Customer Service

To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards.

Vehicle Maintenance

To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board.

Stock Control

To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.

Telephone Assistance

To provide, when requested, technical assistance on the telephone to Recovery Operators, Customers and Operations Co-ordinators.

Administration

To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. To ensure all warranty and goodwill procedures are followed.

You will also be responsible for the following;

Health & Safety

• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.
  
  

Training

• To advise your Technician Supervisor of any areas of work for which you require any additional training.
  
  

Quality Management System

• To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
  
  

Key Performance Areas

• To work towards achieving 100% of all Company, departmental, team and individual key performance targets.
  
  

Appraisals

• Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.
  
  

General

• To manage or assist with relevant ad-hoc projects as required by the Technician Team Manager.
• Complete all appropriate administration.
• Provide relevant reports to the Technician Team Manager on a monthly basis.
• Carry out any other additional duties as requested by the Technician Team Manager from time to time within the scope of your role.
  
  

Regulatory

• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
  
  

PERSON SPECIFICATION

TITLE: Roadside Technician

DEPARTMENT: Technical Operations

LOCATION: Nationwide

ATTRIBUTES

Essential

DESIRABLE

Appearance

Smart appearance.

Education/Training/

Qualifications

Good standard of general education.

City and Guilds Technician Certificate Parts I and II or equivalent.

ATA Level III

Special Skills & Knowledge

Evidence of experience as a Motor Technician.

Excellent fault finding skills.

Excellent interpersonal skills.

Experience of diagnostic equipment.

Experience of dealing with customers on a face to face basis..

Aptitude/Personality

Outgoing.

Flexible and Adaptable.

Patient.

Diplomatic.

Customer focused.

Quality focused.

Good communication skills.

Other

Driving licence.

80058 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

About Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Financial Services and Insurance

Referrals increase your chances of interviewing at Allianz Partners by 2x

Get notified about new Technician jobs in Luton, England, United Kingdom.

Luton, England, United Kingdom 19 hours ago

Dunstable, England, United Kingdom 5 days ago

Luton, England, United Kingdom 6 hours ago

Milton Keynes, England, United Kingdom 3 days ago

Luton, England, United Kingdom 2 weeks ago

Laboratory Technician Apprentice (Level 3) - Neogene

Watford, England, United Kingdom 1 month ago

Band 3 Rotational Assistant Technical Officer

London, England, United Kingdom 1 day ago

Materials Technician Apprentice (Level 3) - SoilEx

Harpenden, England, United Kingdom 1 month ago

Melbourn, England, United Kingdom 1 month ago

Leighton Buzzard, England, United Kingdom 1 month ago

Borehamwood, England, United Kingdom 1 day ago

Hatfield, England, United Kingdom 1 day ago

Quality Control and Test Technician - Martin Audio

High Wycombe, England, United Kingdom 3 weeks ago

Stevenage, England, United Kingdom 1 day ago

Welwyn, England, United Kingdom 3 weeks ago

Bedford, England, United Kingdom 1 month ago

Watford, England, United Kingdom 3 months ago

Polymer Processing Technician Apprenticeship (Level 3) - Aylesbury Granulation

Aylesbury, England, United Kingdom 1 week ago

Barnet, England, United Kingdom 19 hours ago

Milton Keynes, England, United Kingdom 2 weeks ago

Hemel Hempstead, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

Bank Pharmacy Technician Band 4/5(Chase Farm Outpatient only)

Enfield, England, United Kingdom 1 day ago

Manufacturing Technician (Value Added Services)

Letchworth, England, United Kingdom 2 weeks ago

Hayes, England, United Kingdom 1 week ago

Luton, England, United Kingdom 19 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.