Fintech jobs in United Kingdom
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Chief Operations Manager
Job summary
A growing fintech company is seeking a Head of Operations to lead operational functions. The role includes building scalable processes, overseeing client onboarding, and ensuring compliance with regulations. Ideal candidates will have a minimum of 5 years in fintech, with strong leadership skills and experience in risk management. Competitive compensation and benefits are offered.
Benefits
Qualifications
- Minimum 5 years of experience in fintech or acquiring.
- Proven experience in building operational structures from scratch.
- Experience with FCA and EMI regulatory frameworks.
Responsibilities
- Build and scale operational processes across the organization.
- Oversee client onboarding, customer success, and fraud operations.
- Ensure compliance with regulatory requirements.
Skills
Our client is a scaling acquirer with a distributed team and ambitious growth plans. They are focused on building a unified operations function that drives scalability and efficiency.
The Head of Operations will lead the operational function, focusing on client lifecycle management, risk, and process optimization. The role requires building scalable structures, improving workflows, and ensuring operational efficiency while delivering excellent client outcomes.
- Build and scale operational processes across the organization.
- Oversee client onboarding, customer success, fraud, disputes, and chargeback operations.
- Optimize workflows to enhance revenue predictability and operational efficiency.
- Lead and develop operational teams, including onboarding and client success.
- Ensure compliance with regulatory requirements and internal policies.
- Implement process improvements, manuals, and operational playbooks.
- The role involves communication with international clients.
- Minimum 5 years of experience in fintech or acquiring.
- Proven experience in building operational structures from scratch.
- Strong knowledge of risk management, fraud, and chargeback operations.
- Experience with FCA and EMI regulatory frameworks.
- Fluent in English; Russian language skills preferred.
- Strategic thinking combined with hands‑on execution.
- Strong leadership and team management skills.
- Excellent communication and stakeholder management.
- Ability to work in a fast‑paced, dynamic environment.
- Ownership‑driven and proactive mindset.
- Leadership of a core operational function in a growing fintech company.
- High autonomy and decision‑making authority.
- Direct impact on operations, growth, and client satisfaction.
- Collaborative and innovative work environment.
- Competitive compensation and benefits package.
- Initial screening with recruiter.
- HR interview.
- Interview with COO/Executive leadership.
- Case study or task (if applicable).
- Final discussion and offer.
- Executive
- Full‑time
- Management and Manufacturing
- Business Consulting and Services
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.