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Hospitality Manager
Job summary
A hospitality service provider in Cardiff seeks an experienced Hospitality Manager to oversee match day and event operations. The ideal candidate will lead a large team, ensure compliance with standards, and manage budgets while delivering exceptional guest experiences. This hands-on leadership role requires proven hospitality management skills and a passion for service excellence. Generous benefits, including annual leave and a pension scheme, are offered. Join us to enhance the guest experience at iconic events.
Benefits
Qualifications
- Proven experience in hospitality management within stadiums, hotels, or large-scale venues.
- Ability to thrive under pressure and adapt quickly in a dynamic environment.
- Experience managing budgets and KPIs.
Responsibilities
- Manage all hospitality operations for match days, concerts and major events.
- Lead and motivate a large team of supervisors and service staff.
- Ensure compliance with health, safety and food standards.
Skills
Aramark UK is proud to deliver premium hospitality at Principality Stadium – Wales’ most iconic venue. We’re looking for an established Hospitality Manager to lead our match day and event hospitality operations, ensuring exceptional service and unforgettable experiences for every guest.
This is a hands‑on leadership role in a fast‑paced environment. You’ll oversee the delivery of high‑quality hospitality across private suites, premium lounges and large‑scale banqueting, while driving operational excellence and team performance.
- Manage all hospitality operations for match days, concerts and major events
- Lead and motivate a large team of supervisors and service staff to deliver outstanding customer experiences
- Ensure compliance with health, safety and food standards at all times
- Work closely with culinary and operations teams to maintain service quality and consistency
- Oversee staffing plans, training and development to build a high‑performing team
- Monitor budgets, control costs and maximise profitability without compromising quality
- Act as the main point of contact for VIP clients and partners, ensuring exceptional service delivery
- Proven experience in hospitality management within stadiums, arenas, hotels, or large‑scale venues
- Strong leadership and people management skills
- Excellent organisational and problem‑solving abilities
- Ability to thrive under pressure and adapt quickly in a dynamic environment
- Passion for hospitality and delivering premium guest experiences
- Commercial awareness and experience managing budgets and KPIs
- Generous annual leave that increases in line with service
- Pension scheme and life assurance
- Benefits app: discounts, online GP, mental health support and our EAP
If you already work for Aramark, you must notify your line manager before submitting your application.
As a proud Disability Confident employer, we encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
Our recruitment process is accessible and reasonable adjustments are available. If you require accommodations or have questions, please email careers@aramark.co.uk
All applications will be treated in the strictest confidence.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.