Apprentice - Customer Service

Sanctuary Group; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit housing organization in Chester is offering an exciting opportunity for an apprenticeship in customer service. You will work at Blacon adventure playground, engaging with the community and gaining practical skills necessary for your career. The role provides a nationally recognized qualification while supporting your personal wellbeing with an attractive benefits package including annual leave and a pension scheme. This fixed-term contract runs for 15 months with a starting salary of £17,667.

Benefits

25 days annual leave (rising to 30 days)

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Qualifications

• Candidates must have at least 2 GCSEs in Maths and English.
• Knowledge of Microsoft Office applications is essential.
• Strong willingness to learn and commitment to the role.

Responsibilities

• Interact with children and adults at Blacon adventure playground.
• Lead events and activities at the playground.
• Talk to customers and follow processes on systems.

Skills

GCSEs at grade C or above in Maths and English

Working knowledge of Microsoft Office applications

Willingness to learn

Enthusiasm and dedication

Education

Minimum 2 GCSEs at grade C or above

Job description

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives

Fixed term contract initially for 15 months

Starting salary year 1: £17,667

37.5 hrs a week

University isn’t always the answer!

Are you looking for your next step or change in career? This is an exciting opportunity to join our award‑winning Apprenticeship programme. In partnership with our training provider - Lifetime Training - the programme offers you a chance to study for a Customer Service Level 2 nationally recognised qualification, all whilst gaining practical work experience.

We are fully committed to support all our apprentices during their training. We’re looking for individuals with the potential to be future leaders within our business, who are keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.

What will you do?

You will be working within Blacon adventure playground interacting with children and adults. As part of your job role, you will be asked to complete tasks such as talking to customers, working on events at the playground initiating play and taking the lead on the bread and butter charity each week, follow processes on our systems. All of this will be supported by the team around you, ensuring you are getting best out of your apprenticeship.

What skills and abilities do I need to have?

We look for candidates who live and breathe our values; Ambition, Inclusion, Integrity, Quality and Sustainability – and have a willingness to learn, enthusiasm and dedication.

On top of this, practical skills we are looking for are:

• A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)

About us

Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools

Please note that initial contact to shortlisted applicants will be via Lifetime Training who will be in contact for an initial discussion about the role and to run through their standard apprentice eligibility checks.

Closing date: 23 January 2026

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.