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Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Desk Analyst
Job summary
A service consultancy in the Leeds area is seeking an entry-level Hybrid Customer Service Desk Analyst. This role involves providing high-level customer service and end-user support. Ideal candidates will possess strong IT skills and have a desire to grow in the IT support sector. Responsibilities include supporting customer inquiries and maintaining an exceptional customer experience. This full-time position offers a hybrid working model.
Qualifications
- Strong IT skills are essential for support roles.
- Previous experience in customer assessment and resolution of incidents is beneficial.
- Desire to grow into the IT support sector.
Responsibilities
- Provide high-level customer service and end-user support.
- Perform initial customer assessment and resolution of issues.
- Maintain exceptional customer experience.
Skills
Hybrid role based in Leeds area – Mon–Fri – providing high‑level customer services / end‑user support. The role suits someone with very strong IT skills.
- Provide high‑level customer service and end‑user support.
- Perform initial customer assessment, triage, research and resolution of incidents and requests.
- Maintain exceptional customer experience and uphold professional conduct.
- Excellent written and verbal communication skills.
- Proven planning and organisation skills.
- Good time management.
- Strong IT user skills and desire to grow into the IT support sector.
- Previous experience in initial customer assessment, triage, research and resolution of incidents and requests is a huge advantage.
- Seniority level: Entry level.
- Employment type: Full‑time.
- Job function: Information Technology.
- Industries: Administrative and Support Services.
Location: Leeds, England, United Kingdom.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.