Customer Service Desk Analyst

Solutions Consultancy; Batley; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A service consultancy in the Leeds area is seeking an entry-level Hybrid Customer Service Desk Analyst. This role involves providing high-level customer service and end-user support. Ideal candidates will possess strong IT skills and have a desire to grow in the IT support sector. Responsibilities include supporting customer inquiries and maintaining an exceptional customer experience. This full-time position offers a hybrid working model.

Qualifications

• Strong IT skills are essential for support roles.
• Previous experience in customer assessment and resolution of incidents is beneficial.
• Desire to grow into the IT support sector.

Responsibilities

• Provide high-level customer service and end-user support.
• Perform initial customer assessment and resolution of issues.
• Maintain exceptional customer experience.

Skills

Excellent written and verbal communication skills

Planning and organisation skills

Time management

Strong IT user skills

Job description

Hybrid Customer Service Desk Analyst / Basic Level IT Support

Hybrid role based in Leeds area – Mon–Fri – providing high‑level customer services / end‑user support. The role suits someone with very strong IT skills.

Responsibilities

• Provide high‑level customer service and end‑user support.
• Perform initial customer assessment, triage, research and resolution of incidents and requests.
• Maintain exceptional customer experience and uphold professional conduct.

Qualifications

• Excellent written and verbal communication skills.
• Proven planning and organisation skills.
• Good time management.
• Strong IT user skills and desire to grow into the IT support sector.
• Previous experience in initial customer assessment, triage, research and resolution of incidents and requests is a huge advantage.

Other Details

• Seniority level: Entry level.
• Employment type: Full‑time.
• Job function: Information Technology.
• Industries: Administrative and Support Services.

Location: Leeds, England, United Kingdom.

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