Delivery jobs in United Kingdom

Band 8A NHS Lead Service Designer

Salt Search

Band 8A NHS Lead Service Designer. Location: Fully Remote. Rate: £300 per day (Inside IR35). Contract: 12 months initially, with strong potential to extend. We are seeking a skilled and experienced Lead Service Designer to support a high-impact NHS digital transformation programme. This is a Band 8A role suited for professionals who are confident in leading user-centred design in complex healthcare settings.

• Lead the planning and delivery of complex service design activities across digital health projects.
• Manage, coach and mentor junior researchers and designers, embedding best practice and user-centred methods across teams.
• Shape end-to-end service design by conducting in-depth user research, mapping journeys and aligning digital services to user needs.
• Champion inclusive and accessible design, ensuring engagement with diverse user groups.
• Work with Agile multidisciplinary teams, influencing service improvements and ensuring quality across outputs.
• Support delivery teams in understanding behavioural data and evidence to shape service improvements and strategic decisions.
• Play an instrumental role in driving cultural change across the organisation through stakeholder engagement and user advocacy.

• Proven experience as a Lead Service Designer or Senior User Researcher in digital environments.
• Strong understanding of Agile, user-centred design and service transformation methods.
• Hands-on experience with end-to-end user research and analysis, journey mapping, and service blueprinting.
• Expertise in collaborating with cross-functional teams including product owners, developers, policy teams and delivery managers.
• High-level stakeholder engagement and communication skills, with ability to simplify complex findings.
• Strong documentation, facilitation and coaching skills.
• Experience working in healthcare, public sector or similarly regulated environments.

• NHS or healthcare digital programme experience.
• Experience supporting implementation of GP service delivery tools or national digital health services.
• Familiarity with CA-SPA, Email Connect, or Integration Hub platforms.
• FEDIP Senior Practitioner or similar recognised UX/Research certification.

• Job Reference: JO-2507-355130
• Salary: £0.00 – £300.00 per day
• Salary per: day
• Job Duration: 6-12 Months
• Job Start Date: ASAP
• Job Industries: Senior Appointments Technology
• Job Locations: Greater London
• Job Types: Contract

Greater London

Thu, 24 Jul 2025 04:56:44 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.