Project Manager(ServiceNow)- London

FDM Group Ltd.; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading business and technology consultancy is seeking an experienced Project Manager in London. This role will oversee the migration and optimization of the ServiceNow platform within the financial sector. Responsibilities include managing all project phases and ensuring alignment with business requirements. The ideal candidate will have proven experience with ServiceNow migrations and strong stakeholder engagement skills. This is an initial 12-month contract offering a hybrid work model.

Benefits

Career coaching and mentoring

Assignments with global companies

Annual leave and workplace pension

Qualifications

• Proven experience managing ServiceNow migration or upgrade projects.
• Strong understanding of ServiceNow architecture and integrations.
• Solid track record of delivering complex technology projects.

Responsibilities

• Lead the planning and execution of the ServiceNow migration project.
• Manage all project phases and ensure successful delivery.
• Report on project progress and proactively manage risks.

Skills

ServiceNow migration management

Stakeholder engagement

Risk management

Project governance

Communication capabilities

Tools

ServiceNow

Azure

AWS

Job description

About The Role

The role is a Project Manager position to work for our client within the financial sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role based in London.

Our client is seeking an experienced Project Manager to lead the migration and optimization of their ServiceNow (SNOW) platform as part of a broader IT service management transformation. This role will oversee the end-to-end delivery of the ServiceNow migration programme, ensuring a seamless transition to the new environment while aligning with business requirements, compliance standards, and operational excellence goals.

Responsibilities

• Lead the planning, execution, and delivery of the ServiceNow migration project, ensuring alignment with strategic IT and operational objectives.
• Manage all project phases — scoping, design, build, testing, deployment, and transition to BAU.
• Work closely with internal teams (Infrastructure, Service Management, Security, and Operations) and external vendors to ensure successful delivery.
• Define project governance, track milestones, and proactively manage risks, issues, and dependencies.
• Oversee data migration, configuration management, and integration with other enterprise systems.
• Ensure all workstreams adhere to Coutts’ IT change and security standards.
• Report on project progress, risks, and outcomes to senior stakeholders and programme sponsors.
• Drive continuous improvement and ensure knowledge transfer to operational teams post-migration.

About You

• Proven experience managing ServiceNow migration, implementation, or upgrade projects.
• Strong understanding of ServiceNow architecture, modules, and integrations.
• Background in ITSM / ITIL processes and their application in enterprise environments.
• Solid track record of delivering complex technology projects within large organizations.
• Excellent stakeholder engagement and vendor management skills.
• Strong project governance, risk management, and communication capabilities.
• Experience working within financial services or similarly regulated industries.

Desirable Skills

• ServiceNow certification(s) or equivalent practical experience
• Familiarity with Azure, AWS, or hybrid cloud environments.
• Experience with Agile or hybrid project delivery methodologies.
• Relevant certifications: PRINCE2, PMP, or Agile PM.

About Us

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme