Data Analysis jobs in United Kingdom

Associate Customer Success Manager (Graduate) – London, England, United Kingdom

Join TRG Screen: Building World-Class Teams. One Expert at a Time.

Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation?

At TRG Screen, we're redefining how organizations manage their subscription expenses and shaping the future of the industry. We empower businesses worldwide to optimize their subscription investments and drive sustainable growth. Join us in our mission to revolutionize subscription management and make a meaningful impact on how businesses access and utilize critical information. Your talent and ambition will find a home, with opportunities for growth and advancement.

About TRG Screen

TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India.

TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms.

We are seeking an ambitious and commercially minded Associate Customer Success Manager to join our London team. This is an excellent opportunity for a graduate or early-career professional looking to build a career in enterprise SaaS, financial technology, and client relationship management.

As an Associate Customer Success Manager, you will support a portfolio of enterprise customers, helping them maximize the value of the TRG Screen platform. You will work with Sales, Technical Solutions, Professional Services, and Managed Services to deliver a seamless customer experience that drives adoption, satisfaction, retention, and long-term growth.

You will develop a strong understanding of customer objectives, support the execution of structured success plans, track KPIs, monitor account health, and identify opportunities to strengthen engagement. You will also capture customer feedback and collaborate cross-functionally to continuously enhance our products and services.

Our Customer Success team acts as a strategic partner and trusted advisor to global clients operating in complex, highly regulated markets. We are proactive, collaborative, and client-focused, supporting one another to ensure both customer and team success.

This role offers meaningful exposure to enterprise stakeholders, structured development within a high-growth technology business, and a clear pathway for progression within Customer Success.

• Support the management of a named portfolio of customer accounts under the guidance of senior Customer Success Managers.
• Assist in developing and maintaining customer success plans aligned to client objectives.
• Track account health metrics and identify potential risks or growth opportunities.
• Prepare materials and support regular customer check-ins and Business Reviews.
• Partner cross-functionally to resolve queries and ensure timely follow-up.
• Translate product functionality into clear, value-driven use cases for clients.
• Maintain accurate account records within CRM and Customer Success platforms (e.g., Salesforce, Gainsight).

• Recent graduate or up to 1 year of experience in a customer-facing, account support, or SaaS-related role.
• Bachelor's Degree in Economics, Business, Finance or similar, is preferred
• Strong communication skills, both written and verbal.
• Highly organised with strong attention to detail.
• Analytical mindset with the ability to interpret data and identify trends.
• Professional, confident, and comfortable engaging with stakeholders.
• Proficiency in Microsoft Office (particularly Excel and PowerPoint).
• Internship or placement experience within SaaS, financial services, or a regulated environment.
• Exposure to CRM or customer success platforms such as Salesforce or Gainsight.
• Willing to travel occasionally (up to ~15–25%) for customer or internal meetings as required.

We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit. We understand that diverse and inclusive teams are essential to our success, fostering innovation and better outcomes. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.