Customer Service Representative jobs in United Kingdom

Conduct is reinventing how enterprises run their legacy software, solving a multi-billion-dollar problem at the core of global business and manufacturing. While the world’s largest enterprises still rely on decades-old systems, we bring them back to the technological frontier.

Our AI platform transforms weeks of manual system analysis into instant insights, turning customization chaos into clarity. We help industry leaders such as Daimler Truck ($40bn+ revenue) and Rittal ($3bn+ revenue) cut millions in IT costs, accelerate ERP project timelines by months, and unlock revenue faster with smarter systems.

We’re beginning with SAP, but that’s only the start. At Conduct, we are pioneering a new era of Enterprise System Intelligence and are on a mission to transform the entire enterprise stack.

As one of Conduct’s first Account Executive (AE) hires, you won’t just carry a number: you’ll help shape how we sell as a company. You’ll be the driving force behind winning new business and expanding our footprint with some of the world’s largest enterprises. You will not just join meetings — you will own relationships, create momentum, and push deals forward. Specifically, you will:

• Build pipeline: Proactively generate opportunities through relentless outreach, networking, and leveraging founder networks. No waiting around for inbound.

• Run high-stakes conversations: Drive first meetings with the CEO, then carry the opportunity forward through follow-ups, multi-stakeholder discussions, and deep qualification.

• Navigate complexity: Work with founders and Deployment Strategists on technical deep dives and pilot setup, ensuring deals stay on track.

• Convert pilots into deals: Prepare and lead Steering Committees, articulate value clearly, and take command of procurement and commercial negotiations to close.

• Grow accounts post-sale: Stay operationally in charge, ensuring adoption, spotting expansion opportunities, and turning accounts into multi-year partnerships.

• Build the playbook: Design and refine our 0→1 sales processes, from pipeline generation to closing motions.

• Future team building: If you prove yourself, there’s an opportunity to build out a sales team around you.

• Feedback loop: Channel customer insights back into our product and GTM strategy.

When not on the road, you will be in person with the team in our Fitzrovia, London office by default.

We are only looking for proven top performers. You’ve been one of the best wherever you’ve sold, and you can prove it. You thrive in competitive environments and love being measured against the best. You likely have:

• A track record of building your own book of business and closing enterprise deals from self-sourced opportunities.

• 1+ year of BDR/SDR experience is a strong plus. You’ve done the grind and know how to prospect.

• 2+ years of AE experience in enterprise SaaS, ideally with complex/technical products.

• Consistently ranked in the top tier of performance: quota attainment and club are your standard, not your exception.

• Experience selling to CIOs, COOs, procurement, and technical leaders in large enterprises.

• Comfort managing long, multi-stakeholder sales cycles without losing velocity.

• Outstanding communication, storytelling, and executive presence. You know how to control a room.

• Curiosity, hustle, grit, and a self-starter mindset: you lean into problems, dig deep into customer challenges, and never wait for someone else to make things happen.

• The ambition to help build GTM from scratch and eventually grow into a leadership role as the team expands.

• You consistently create and close pipeline on your own, never waiting for marketing or SDR support.

• You are always among the best performers on your team, regardless of company or stage.

• You drive pilots to conversion and expand accounts into multi-year, high-value contracts.

• You keep accounts warm and growing, ensuring Conduct becomes mission-critical for customers.

• You design scalable sales processes that can be repeated and eventually taught to a team.

• You bring market intelligence and product feedback that directly shape Conduct’s growth trajectory.

• Top of market base salary.

• Uncapped commission with strong accelerators for over-performance.

• Significant equity participation - we want you thinking and acting like an owner.

• Full benefits package appropriate for your location.

• You haven’t been a top performer in past sales roles.

• You rely on inbound leads or marketing hand-offs instead of building your own pipeline.

• You want a fully remote role. We expect you in our London office when not traveling.

• You prefer a highly structured environment with playbooks already written.

• You shy away from complexity, technical products, or multi-stakeholder enterprise sales.

• You want to only “close and hand off” deals. Our AEs remain operationally involved post-sale.

• You don’t get energy from the pace, pressure, and ambiguity of an early-stage startup.

We’re a high-energy, high-trust team with big ambitions. Our culture blends focus, intensity, and humour: we’re serious about impact, but never take ourselves too seriously. We’re here to build a generational company, and we know that means pushing past limits while enjoying the ride together.

In our Fitzrovia office, collaboration is fast and constant. Everyone owns their outcomes and takes initiative, but we succeed only as a team. We believe in learning fast, supporting each other radically, and finding joy in the process.

We know that supported, healthy, and happy Conductors are at the heart of making Conduct an incredible and fulfilling place to work. Our benefits package reflects this belief.

💰 Generous cash compensation.

🏦 Share options under the tax-efficient EMI scheme.

🍔 Breakfast and dinner every day in the office.

🍫 A truly unparalleled snack selection.

😎 Biannual full-team offsites.

🎉 Regular socials.

🚑 Broad private health insurance including dental and optical cover.

🤸♀️ Monthly wellbeing payment on top of your salary to spend as you see fit.

✈️ Take-what-you-need leave policy.

🧓 Pension salary sacrifice reinvestment scheme.

We welcome applications from candidates who require visa sponsorship.

At Conduct, we know that diversity isn’t optional — it’s one of our greatest strengths. Teams that bring together different backgrounds, perspectives, and experiences are more creative, resilient, and effective.

We’re committed to creating an environment where everyone feels welcome, supported, and able to do their best work. We encourage applications from people of all identities and communities, including those underrepresented in technology and engineering, because the best ideas come from teams that reflect the world around them.