Repair and Maintenance Supervisor

Country Dreams Radio; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A reputable service provider is seeking a Repair and Maintenance Supervisor to manage operational teams across Shropshire. The role involves ensuring compliance with health and safety regulations, delivering exceptional customer service, and driving performance through effective leadership. Candidates should possess strong management skills and an understanding of operational safety standards. This full-time position offers a competitive salary and benefits including a company vehicle and increased holiday allowance.

Benefits

24 days holiday allowance plus bank holidays

Company vehicle

Pension

Death in service

Employee assistance programme

Free car parking

Qualifications

• Experience in managing operational teams.
• Knowledge of health, safety, and quality compliance.
• Ability to conduct risk assessments and audits.

Responsibilities

• Manage remote operational teams across a geographical area.
• Ensure compliance with health, safety, and environmental regulations.
• Monitor safety and compliance on site.
• Deliver exceptional customer service.

Skills

Understanding of health and safety regulations

Leadership and management

Effective communication

Problem-solving skills

Job description

Repair and Maintenance Supervisor

We are thrilled to announce that Lanes Group and Sapphire Utility Solutions have secured multiple contract extensions with our key strategic client, Severn Trent Water. As trusted delivery partners, we will continue providing proactive and reactive wastewater solutions across their network, supporting the AMP8 regulatory period – the most significant investment phase the water industry has ever seen.

We are currently recruiting for a Repair and Maintenance Supervisor to join our team, delivering exceptional customer service and innovative operational solutions across the Midlands area. This is a fantastic opportunity to be part of a high‑performing team, working on critical infrastructure projects that make a real difference to communities.

About the Role

The Repair and Maintenance Supervisor is responsible for managing remote operational teams across a geographical area, driving and managing operational performance through effective leadership and management. They ensure teams work productively, possess the necessary skill sets, and maintain health, safety, and wellbeing as a priority.

They continually improve customer service by striving to deliver same‑day solutions to customer issues, driving performance management and coaching to achieve efficient same‑day responses for both customers and the environment.

Location

Shropshire

Responsibilities

• Issuing daily work packages
• Monitoring safety and compliance on site
• Approving and checking daily risk and method statements
• Carrying out cat downloads
• Undertaking safety, compliance, quality audits
• Dealing with customer complaints positively
• Delivering toolbox talks
• Managing other resources such as reinstatement, materials, and plant
• Working with the scheduling team to ensure programmes are managed and delivered
• Helping manage the defect programme, ensuring KPIs are met and Highway Meetings are attended
• Liaising with the Support Services and Streetworks Team to ensure FPN and Section‑74 liabilities are managed
• Completing team inspections to ensure a high level of compliance with a real focus on quality and first‑time reinstatement

Health, Safety, Quality & Compliance

• Maintain full compliance with health, safety, environmental, and quality (HSEQ) regulations, ensuring that all site activities are conducted safely and in accordance with Severn Trent Water standards.
• Conduct and oversee regular risk assessments, audits, and incident investigations, implementing corrective actions where necessary.
• Promote a strong safety culture across all operational teams, reinforcing adherence to safe working practices.

Customer Experience & Engagement

• Ensure minimal disruption to customers and communities while conducting survey activities.
• Coordinate with customer liaison teams to provide clear communication and engagement where access is required.
• Ensure project teams are briefed on customer‑related concerns to maintain a positive perception of Severn Trent Water.

Benefits

• 24 days holiday allowance plus bank holidays
• Company vehicle
• Pension
• Death in service
• Employee assistance programme
• Free car parking

This position is open to internal and external candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an internal application form and submit to recruitment.

We are an equal opportunities employer and welcome applications from under‑represented members of the community.

Strictly no agencies, please.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Construction