Client Experience Host (13006)

Goldsmiths Goldsmiths is Limited; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury retail company in Dudley is seeking a Client Experience Host to deliver an exceptional experience for clients. In this role, you will support the sales team and engage with clients, ensuring they feel valued and welcomed. Ideal candidates should possess exceptional communication skills and have experience in hospitality or luxury retail. This role offers a range of benefits including a holiday purchase scheme and enhanced maternity pay.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Generous Discount Scheme

Enhanced Maternity Pay

24/7 Virtual GP service

Enjoy Your Birthday Off

Free Wellbeing Tools

Share Save Scheme

Qualifications

• Detailed experience in hospitality or luxury retail.
• Strong understanding of exceptional customer experience.
• Experience working within a high performing team.

Responsibilities

• Support Sales Consultants and the wider store team.
• Engage with clients to create a personal, luxury experience.
• Perform a variety of tasks on the shop floor and administrative duties.

Skills

Exceptional communication and interpersonal skills

Experience within hospitality or luxury retail

Ability to build rapport and long‑lasting relationships with clients

Excellent organisational skills

Job description

Join to apply for the Client Experience Host (13006) role at Goldsmiths.

Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you represent our brand with confidence and knowledge? As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This hands‑on role involves a variety of tasks, including spending a lot of time on the shop floor and carrying out many administrative duties in the back office. You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, creating a personal and luxury experience that goes above and beyond expectations.

About You

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long‑lasting relationships with clients.
• A great understanding of what an exceptional customer experience looks like.
• Experience of working within a high performing team.
• Excellent organisational skills.

About Us

With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We are part of the Watches of Switzerland Group, a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe and the United States. Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and technology to provide our clients with a modern, distinctive luxury experience.

Some of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy Your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.