Sales Administrator

Tandemdesign; Corby; On-site; GBP 35,000; Full time

Job summary

A customer-focused company in Corby seeks a Sales Administrator to handle customer inquiries and complaints. The ideal candidate has customer service experience, strong communication skills, and a problem-solving attitude. You'll support logistics operations and maintain customer satisfaction. This full-time position operates Monday to Friday with a salary of £35,000 per annum.

Qualifications

• Prior experience in a customer service role is highly desirable.
• Strong problem-solving abilities and a calm, patient demeanor.
• A positive attitude and a genuine desire to help others.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Resolve transport-related queries, including tracking shipments.
• Handle a variety of customer queries, from general product questions to complaints.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Multitasking

Proficiency with computer systems

Tools

CRM software

Job description

Sales Administrator
Tandem Design

Location: Corby
Working Hours: 9:00 AM - 6:00 PM, Monday to Friday
Salary: £35,000 per annum, or £16.62 per hour

Job Summary

We're looking for a friendly, experienced Customer Service Advisor to join our team in Corby. You'll be the first point of contact for our customers, handling a wide range of inquiries with professionalism and a positive attitude. This role is crucial for ensuring a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Resolve transport‑related queries, including tracking shipments, updating delivery schedules, and addressing issues with logistics.
• Handle a variety of customer queries, from general product questions to complaints and feedback.
• Maintain accurate records of all customer interactions in our database.
• Collaborate with other departments to resolve complex issues and improve overall customer experience.
• Identify and escalat[e] high‑priority issues to management when necessary.

Essential Requirements

• Prior experience in a customer service role is highly desirable.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities and a calm, patient demeanor.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Proficiency with computer systems and a good understanding of CRM software.
• A positive attitude and a genuine desire to help others.

Desirable Skills

• Experience in the logistics or transport industry.
• Familiarity with specific CRM platforms.

Apply today with an updated CV