Customer Care Manager jobs in United States

Pastoral Care Coordinator page is loaded## Pastoral Care Coordinatorlocations: Cardifftime type: Part timeposted on: Posted Todayjob requisition id: REQ587**Make a difference everyday**Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life’s most difficult circumstances.With over 90 years of experience, we’re known for our relationship-based approach. Whether it’s in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care.*It’s not just care. It’s HammondCare.***About The Role**HammondCare regards this role as key in the delivery of relationship-based care which seeks to understand and value every individual as a whole person.Reporting to the Pastoral Care Manager you will utilise and share your pastoral expertise, coaching staff, and volunteers to support the emotional and spiritual needs and goals of clients, their families, and staff.***This is a permanent part-time role, two days per week (one day must be a Friday) working at our Cardiff residential facility.*****What we can offer you**We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:* NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)* Additional leave purchase options and 14 weeks paid parental leave prorata* Flexible working options* Discounts on everyday products and services* Discounted healthcare memberships - access to network of fitness centres and pools for employees and families* Free access to independent counselling support for employees and families* Health & Wellbeing programmes* Reward & Recognition programmes* Referral bonuses* Career and professional development opportunities**Responsibilities*** Assess resident/family needs and goals on entry to the service using the HOPE assessment tool* Develop a spiritual care plan, working with residential staff to ensure client/family spiritual needs and goals are acknowledged* As required, participate in case management reviews and contribute about the client’s emotional/spiritual needs and goals and contribute to the development and ongoing evaluation of a care plan* Support residents and significant others in an ongoing way and in times of crisis to nurture spiritual development* Record and document delivery of pastoral care in progress notes, and consumer feedback via Riskman, etc* Lead regular carer support groups.* Lead regular faith-supporting group activities* Provide prayerful support to staff and volunteers and distribute relevant material, articles and books as appropriate* Work with staff to extend their skills in understanding and meeting the spiritual needs of residents, including cultural safety* Present Pastoral Care related training sessions to staff and volunteers* Offer Christian perspectives on ethical issues to staff and volunteers* Provide staff and volunteers with ongoing emotional/spiritual support and debriefing especially in times of trauma or crisis* Acts as a point of contact for internal and external support services* Network with other religious leaders and services and coordinate relevant care, resources and group activities* Strategically develop tailored resources, ideas and activities to enhance the spiritual and emotional wellbeing of residents and families, collaborating with management, staff and volunteers* Communicate and build trust by developing relationships with staff and volunteers* Liaise with managers, case managers and attend staff and case management meetings as require* Work cooperatively with other Pastoral Care Coordinators, and lead in training, mentoring and deploying Pastoral Care Volunteers* Develop skills in emotional support, spiritual assessment, pastoral care and the ability to refer to counselling services if required* Develop skills to meet the spiritual needs of people who are cognitively impaired* Meet regularly with Pastoral Care Manager for mentoring and guidance* Deliver staff training in areas related to pastoral care, including boundaries, grief and loss, faith and hope, and other areas as identified in conjunction with key stakeholders* Provide opportunities for staff to understand the Christian values of HammondCare**About you*** Strong understanding and experience of people living with dementia, the impact on carers, and journeys of grief and bereavement* Strong personal and active Christian faith and church involvement* Theological /Pastoral Care qualifications and experience* Demonstrated capacity to pastorally care for and enhance the wellbeing of those in need* Highly developed communication skills including listening, compassion and empathy* Experience raising up, leading and supporting a team* Strong administrative and computer skills**Our Culture**HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment for all.**To Apply**If you are ready to make a difference with HammondCare, Apply Now!**Pre- Employment Checks***All short-listed applicants for these positions will be asked to consent to a criminal record check, references and NDIS workers check.*Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do.We recognise and celebrate individuals who go above and beyond in their work.Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care.We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills.Plus, enjoy a $1,000 bonus for successful employee referrals.As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits!